Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT WALLACE

Cotati,CA

Summary

Senior engineering expert with over 15 years of experience delivering success across diverse industries. With extensive consulting experience, I specialize in collaborating with clients and companies to understand their needs and translating those needs into effective solutions. My expertise includes engineering physical and virtualized IT infrastructure, SaaS, multi-OS administration, system security, and governance, including policy deployment and enforcement. I am a strong advocate of Zero-Trust security principles for hosted and managed systems, and I have spent many years in the IT security field. I love technology, learning new things, and finding practical uses for both. I believe success requires teamwork.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Principal Information Systems Engineer

Autodesk, Inc
05.2020 - Current
  • Principal Engineer for the Productivity Services and Collaboration Services team. Primary responsibilities for administration and architecture of Microsoft Collaboration Servies (Exchange, SharePoint, Teams, Microsoft Security and Compliance center. Also including IAM management, Enterprise Application Management and integration to associated Services. Systems also include Valimail, Zoom, Slack, Google Workspace, SendGrid, Marketo, Salesforce CRM, Mergers and Acquisition Engineering lead and architect.
  • Provided technical expertise throughout all phases of several projects, ensuring accurate execution of designs and specifications.
  • Trained senior and junior engineers on best practices in information systems engineering and provided guidance on complex projects when needed.
  • Created comprehensive documentation on system architecture, configuration guidelines, and troubleshooting procedures for reference purposes.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
  • Championed the adoption of best practices in security for Email and Collaboration platform such as DRMAC enforcement, BIMI enablement, data sensitively, data classification standards, DLP, and secure access.
  • Advocate for change management processes to minimize disruption during significant system upgrades or migrations.

Senior Network & Systems Engineer

Cobaltix, LLC
04.2018 - 04.2020
  • Senior Network & Systems Engineer responsible for managing all technical aspects and maintaining customer relationships for assigned clients across remote, hybrid, and on-site engagements in San Francisco, East Bay, North Bay, and the Peninsula.
  • As a technical resource and vCIO role several clients, I gained IT experience across a variety of industries, including Venture Capital, Asset Management, Manufacturing, Software Development, and Engineering.
  • Provided exceptional technical support to end-users, resolving complex issues quickly and effectively.
  • Ensured seamless integration of new systems into existing networks through comprehensive testing procedures prior to deployment.
  • Reduced downtime by proactively monitoring network health and addressing issues before they escalated.


Senior Network Engineer

KLH Consulting
09.2015 - 04.2018
  • Senior Office 365 Engineer for 60+ clients and 3000+ licensed users across diverse industries such as wineries, construction, manufacturing, architecture, law, and engineering.
  • I served as the SME for a consulting firm on a range of technologies, including but not limited to Exchange Online, Exchange On-Premises, SharePoint Online, SharePoint On-Premises, server management, and network management, including firewalls, switches, and network security."
  • Primary Engineer and Architect for M365 migrations from various on-premises systems and networks to Microsoft SaaS infrastructure. Including 3rd party cloud such as GSuite, IMAP Webmail, SharePoint, Box, DropBox, and many other systems.
  • Adopted CSP license resale and Microsoft relationship management from KLH Consulting to Microsoft partners, earning Gold partner for the firm consecutive years driving new customer acquisition.


Senior Systems Engineer

Norlem Technology Consulting, Inc
06.2014 - 08.2015
  • Senior Office 365 Project Engineer for 40+ clients and 2000+ licensed users
  • Including but not limited to; Exchange Online User mailboxes, Distribution Groups, Room Mailboxes, Shared Inboxes, and Outlook client support
  • Administration, configuration, and implementation of Lync/Skype client support and SharePoint Online.

Network and Systems Engineer & Consultant

Various Employers
08.2007 - 06.2014
  • Dates and Titles available upon request
  • My IT journey started working for Geek Squad my summer vacation between junior and senior year of high school in 2007. I worked for Geek Squad for over two years and gained experience in IT repair, sales, customer service for both home customers and business.
  • I worked at Geek Rescue, a local computer repair subsidiary of JD Young in Tulsa, OK, for several years. During that time, I traveled to both homes and businesses to provide a range of services, including computer repair, computer sales, endpoint setup and onboarding, network repair, network equipment installation, and other general IT services.
  • I also worked as an IT Operations Manager at a local startup, SkyNet Solutions Inc., where I provided IT services, repairs, maintenance, on-site support, systems engineering, and security solutions before working for Norlem Technology.

Education

Cybersecurity & Digital Forensics

Oklahoma State University Institute of Technology
Okmulgee, OK

Skills

  • Senior Microsoft and Office 365 Engineer 300 clients 150k licensed users over 10 years
  • Microsoft Security Expert (Defender for Online, Security and Compliance, Purview, Endpoint Management, ATP, Microsoft Intune, SCCM, JAMF management, and secure access)
  • Email infrastructure design, security, and architecture specialist
  • M&A (Mergers & Acquisitions) migration engineer for many companies across various industries
  • SEC/FINRA/HIPAA IT compliance and policy enforcement
  • SPF, DKIM & DMARC enforcement
  • Enterprise Application Management & 3rd API management
  • PowerShell, Scripting & Process Automation
  • Establishing Playbooks, Rulebooks, & Incident Response Remediation
  • EDiscovery, Legal Holds & Support
  • Hybrid Azure & Entra ID Identity Services, Security, & Compliance
  • IdP Management and SSO (Azure, OKTA and PingFederate)
  • DMARC and BIMI adoption and enforcement
  • Slack & Zoom Administration
  • PIM, RBAC, and Zero-Trust principals and architecture
  • Vulnerability Assessment and Remediation
  • Senior and Team lead with experience in training, process adoption, enforcement, and
  • IT Asset Management
  • IT Budgeting
  • Network Administration
  • IT Procurement
  • Information Security
  • Cybersecurity Expertise
  • DevOps Practices
  • Project Management
  • Exceptional Client service and support

Certification

  • Microsoft 365 Certified: Administrator Expert - Jul 2021
  • Microsoft Certified: Identity and Access Administrator - Dec 2023
  • Microsoft Certified: Security Operations Analyst - Dec 2022
  • Microsoft Certified Solutions Expert: Messaging - Jan 2016
  • Microsoft Certified Solutions Associate: Office 365 - Nov 2014
  • VMWare Certified Professional 6: Data Center Virtualization - 2015
  • Microsoft Certified Professional since 2014

Timeline

Principal Information Systems Engineer

Autodesk, Inc
05.2020 - Current

Senior Network & Systems Engineer

Cobaltix, LLC
04.2018 - 04.2020

Senior Network Engineer

KLH Consulting
09.2015 - 04.2018

Senior Systems Engineer

Norlem Technology Consulting, Inc
06.2014 - 08.2015

Network and Systems Engineer & Consultant

Various Employers
08.2007 - 06.2014

Cybersecurity & Digital Forensics

Oklahoma State University Institute of Technology

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