Robert Warren
Lubbock,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Freight Team Associate
The Home Depot Inc
Lubbock , Texas
07.2022 - 07.2024
- Provided support to other team members when needed throughout shift.
- Received and processed customer orders, including verifying accuracy of order information.
- Operated equipment such as pallet jacks, electric lifts in accordance with OSHA standards.
- Ensured compliance with all safety regulations in the warehouse environment.
- Organized and maintained warehouse space in a neat and orderly fashion.
- Assisted customers with loading their vehicles with purchased items.
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines.
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Unloaded trucks using forklift or other manual methods as needed.
- Updated inventory database regularly for accurate record-keeping purposes.
- Communicated effectively with supervisors regarding any delays or issues that arose during shift work.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Inspected and reported or repaired damaged cargo.
- Assisted in training new warehouse employees.
- Used boards and pallets to stack freight at designated locations.
- Coordinated with team members to efficiently organize the loading dock area.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Operated scanning equipment to track inventory and document cargo movement.
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards.
- Maintained cleanliness and safety standards in the work area.
- Followed company policies and procedures for handling hazardous materials.
- Managed time effectively to maximize productivity during shifts.
- Performed manual lifting and moving of heavy objects on a regular basis.
- Participated in training sessions on safety procedures and new equipment operation.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used digital database to keep records of units and stock moved.
Shift Manager/Key Holder Supervisor
Autozone LLC
Lubbock, TX
07.2021 - 09.2022
- Trained new employees on company policies, procedures, and job responsibilities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Processed weekly payroll information using appropriate software applications.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Resolved conflicts between staff members in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Assisted in resolving escalated customer service issues in a timely manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Shift Manager/Key Holder Supervisor
Autozone LLC
Fortuna, California
08.2019 - 07.2021
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Performed regular audits of the store's security systems and safety protocols.
- Resolved customer complaints promptly and professionally.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Developed strategies for increasing customer satisfaction ratings.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Ensured proper opening and closing procedures were followed daily.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Implemented effective loss prevention measures throughout the store.
- Facilitated conflict resolution between customers and employees as needed.
- Opened and closed store in absence of senior managers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with locating and securing desired products.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
File Maintenance Manager
Rays Food Place
Garberville, California
07.2017 - 08.2019
- Prepared monthly reports regarding file activity including number of files added, removed, updated.
- Updated computer databases by entering new data from paper forms or scanned images into appropriate fields.
- Performed regular checks on files to identify any discrepancies or errors in the system.
Education
Some College (No Degree) -
College of The Redwoods
Eureka, CASkills
- Shipping and receiving
- Barcode scanning
- Forklift Certification
- Stock Rotation
- Order Picking
- Warehouse Safety
- Heavy Lifting
- Loading and unloading
- Pallet Jack Operation
- Shipment Inspection
- Freight Processing
- Hand-Eye Coordination
- Package labeling
- Handheld Scanners
- Pallet jack safety
- Truck loading and unloading
- Operate a Reach truck
Timeline
Freight Team Associate
The Home Depot Inc
07.2022 - 07.2024
Shift Manager/Key Holder Supervisor
Autozone LLC
07.2021 - 09.2022
Shift Manager/Key Holder Supervisor
Autozone LLC
08.2019 - 07.2021
File Maintenance Manager
Rays Food Place
07.2017 - 08.2019
Some College (No Degree) -
College of The Redwoods