Robert Washington
Atlanta,Georgia
Summary
A technically-minded Internet Analyst with two years of providing valuable insights to formulate solutions for enterprise challenges. Collaborate with our business partners to collectively work towards the attainment of our company's objectives and mission. Continuously excel in fostering strong relationships built on trust while remaining committed to data-driven insights to meet or exceed business goals.
Overview
3
3
years of professional experience
Work History
Dyson Brand Ambassador
ActionLink
01.2022 - Current
- Increased sales in-store by 10% after implementing new changes in demonstrations and customer interactions
- Communicated product information with confidence and educated consumers about company
- Engaged, educated and befriended customers to deliver amazing shopping experience
- Showed understanding of customer's personal style and preferences when offering product advice.
Internet Technical Support Representative
State Farm
10.2021 - Current
- Managed calls daily while developing customer relationships to provide first-contact support and navigational assistance
- Presented usage findings to third-party service vendors and in-house technical analyst suggesting improvements to better handle usage fluctuations
- Streamlined issue resolution processes by minimizing the need for 2nd and 3rd level workgroups to call customers back for information, thus enhancing customer experience, reducing overall support costs, and enabling enhanced coaching and feedback for representatives
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
Bachelor of Arts - Computer Information Systems
Georgia State University
05.2024
Associate of Science - Business Administration
Georgia State University
12.2021
Information Technology -
Certification
10.2021
Skills
- Leadership
- Quality Standards
- Collaboration
- Network Technology
Timeline
Dyson Brand Ambassador
ActionLink
01.2022 - Current
Internet Technical Support Representative
State Farm
10.2021 - Current
Bachelor of Arts - Computer Information Systems
Georgia State University
Associate of Science - Business Administration
Georgia State University
Information Technology -
Certification
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