Robert Wasserman
Port Angeles,WA
Summary
Experienced Family Services Specialist known for excellent communication and adaptability. Successfully coordinated with multidisciplinary teams to enhance family support and community outreach, ensuring comprehensive care throughout the funeral planning process.
Overview
14
14
years of professional experience
Work History
Family Services Specialist
Harper Ridgeview Funeral Home
Port Angeles, WA
09.2012 - Current
- Facilitated family consultations to assess needs and provide tailored support during bereavement.
- Developed resource guides to assist families in understanding funeral processes and available services.
- Coordinated with local organizations to enhance community outreach and support services offered at the funeral home.
- Collaborated with multidisciplinary teams to ensure comprehensive care for families throughout the funeral planning process.
- Maintained confidential records and documentation.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Conducted in-home individual and family counseling sessions to help clients achieve goals and gain insight.
- Facilitated successful reunification's between children and their birth parents through consistent support and evidence-based interventions.
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Documented data and completed accurate updates to case records.
- Developed and implemented strategies to reduce and prevent family conflict.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted intake interviews and completed funeral assessments to understand client needs and discover issues that affect treatment.
Merchandise Stocker
Walmart
Port Angeles, WA
08.2019 - 05.2025
- Organized merchandise displays to enhance product visibility and accessibility.
- Collaborated with team members to ensure timely restocking of shelves and inventory management.
- Maintained cleanliness and safety standards in stock areas to promote operational efficiency.
- Assisted in training new staff on stocking procedures and equipment usage.
- Monitored inventory levels to identify reorder needs and prevent stockouts.
- Implemented improved stocking techniques that enhanced workflow and reduced handling time.
- Led initiatives to optimize backroom organization, resulting in quicker access to merchandise.
- Ensured accurate inventory counts by conducting regular audits and updating system records accordingly.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
- Streamlined restocking processes, regularly evaluating merchandise layouts for optimal organization and accessibility.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
- Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Participated in ongoing training sessions to stay current on industry trends and best practices related to stocking responsibilities.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed timely and effective replacement of damaged or missing products.
- Worked with customers to pack items according to specific desires and requirements.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Pre-assembled containers to be easily selected by packing associates.
Education
Bachelor of Science -
University of Hartford
Hartford, CT06-1975
Skills
- Self-awareness
- Professional ethics
- Service planning
- Individual counseling
- Needs assessment
- Parenting education
- Community resources
- Mental health support
- Eligibility determination
- Community education
- Client interviewing
- Report preparation
- Pre-admission screening
- Excellent communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Confidentiality practices
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Merchandise Stocker
Walmart
08.2019 - 05.2025
Family Services Specialist
Harper Ridgeview Funeral Home
09.2012 - Current
Bachelor of Science -
University of Hartford