Robert Waugh
Roseburg
Summary
As a highly detail-oriented professional with over 15 years of experience, I possess a demonstrated expertise in customer service, conflict resolution, hiring practices, and employee training. My skills extend to effective supervision and a commitment to ensuring customer satisfaction. I bring a wealth of experience in working with a diverse range of individuals from various cultural backgrounds. I am enthusiastic about applying my skills and knowledge to excel in a role within your esteemed company.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead Manager
Walmart
Roseburg
05.2019 - Current
- Lead and supervision associates in daily duties, procedures, and action plans while overseeing profit/loss.
- Participate in recruiting, hiring, scheduling, training, promoting, coaching, feedback, and evaluations.
- Customer and associate conflict resolution.
- Supervise designated department managers and associates.
- Inventory management, ordering, and specific product selection.
- Monthly merchandising, product display/layout planning, sales tracking.
- Customer service, complaints, and inquiries.
- Receive customer requests and answering questions based on alphabetical and geographical directories.
- Operated switchboards and systems to advance and complete services.
- Troubleshot problems and identify technical issues.
Assistant Manager
Walmart
Cottage Grove
01.2012 - 05.2019
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards and procedures.
Support Manager
Walmart
Roseburg
04.2010 - 01.2012
- Supervision of specific department and hourly associates within area.
- Manage products within department.
- Setting long and short-term goals for department.
- Maintain schedule of employees and daily workflow.
- Implement cross-training to help manage store productivity.
- Assigning tasks to associates.
Education
High School Diploma -
Roseburg High School
Roseburg, Oregon 09.2003 - 06.2007
Skills
- Customer Focus
- Time Management
- Leadership
- Teamwork
- Problem solving
- Conflict Resolution
- Effective Communication
- Critical Thinking
- Adaptability
- Financial Acumen
References
- Roxanna Arment, 541-236-8138, Roxannaarment@gmail.com
- Jessica Fors, 541-670-5544, jessicafors1992@yahoo.com
Timeline
Team Lead Manager
Walmart
05.2019 - Current
Assistant Manager
Walmart
01.2012 - 05.2019
Support Manager
Walmart
04.2010 - 01.2012
High School Diploma -
Roseburg High School
09.2003 - 06.2007