ROBERT W. DOCKETT
Howell
Summary
Results-driven field service coordinator with expertise in managing operations and enhancing efficiency. Proven track record in project management, team leadership, and customer relations. Recognized for strategic planning and problem-solving skills that drive business growth. Committed to delivering quality service and achieving organizational goals.
Overview
26
26
years of professional experience
Work History
Field Service Coordinator
Corrigan Oil Company
05.2023 - Current
- Coordinated daily dispatch and tracking of service technicians, optimizing task handling from tank delivery to oil and lube installations.
- Dispatched technicians to emergency leak situations based on proximity
- Monitored technician availability and locations in real time through GPS technology.
- Managed equipment assignments and coordinated vehicle availability, facilitating timely preventive maintenance.
- Ensured all equipment was prepared and ready for delivery by conducting thorough checks.
- Covered on-call duties during weekends, ensuring uninterrupted service delivery.
Inbound Operations Supervisor
Old Dominion Freight Lines
03.2019 - 04.2023
- Supervised staff during inbound/outbound operations to maintain workflow efficiency
- Directed all local P/D routing planning and routing manifest activities.
- Enforced FMCSR, OSHA, and DOT policies
- Facilitated employee training sessions to promote adherence to company guidelines
- Met production goals through various administrative functions.
Service Manager
Great Lakes Tire & Treading (Conlan Tire)
11.2017 - 03.2019
- Supervised team of 6 service technicians, fostering skill development and operational efficiency.
- Ensured timely completion and fulfillment of all customer work orders, enhancing customer satisfaction.
- Coordinated service calls and local P&D to address customer needs effectively.
- Conducted regular training and evaluations of employees to ensure competency and adherence to company standards.
- Maintained vehicle readiness by verifying equipment and conducting regular maintenance checks.
- Sourced necessary tools and equipment to facilitate timely job execution.
Fleet Manager
Three Star Trucking Inc.
07.2013 - 10.2017
- Maintain a fleet of 30 company owned semi-trucks, 60 owner operator semi-trucks and 280 trailers
- Supervised 5 mechanics and 2 road service mechanics across two shifts
- Monitored monthly spending, managed equipment procurement, and ensured compliance with all federal and state DOT regulations
- Maintained 90% availability of equipment during entire tenure
- Oversaw and assisted in the installation of on-board log devices (Peoplenet)
- Provided weekly reports to President and Vice President on equipment utilization and downtime
Shift Supervisor
Transervice Logistics
08.2012 - 06.2013
- Assigned and managed daily work for 8-10 union mechanics to meet operational goals.
- Maintain a fleet of 62 semi-trucks, 600 trailers and 350 pieces of distribution equipment
- Sustain budgetary requirements and ensure all invoices are paid
- Track spending, work and other requirements in Microsoft Excel for reporting purposes
Dispatcher/Supervisor
Transervice Logistics
01.2010 - 12.2011
- Oversaw driver activities, ensuring compliance with DOT regulations and efficient scheduling.
- Maintain on-time delivery schedule
- Troubleshoot and problem solve delivery issues
- Oversaw driver activities, ensuring compliance with DOT regulations and efficient scheduling.
- Managed trailer inventory to ensure operational efficiency and prevent shortages.
- Oversaw daily activities of yard personnel to ensure workflow consistency and adherence to safety standards.
Driver/Mechanic
Monroe’s Rubbish Removal
03.2007 - 08.2010
- Managed garage maintenance duties, including parts replacement, p.m. inspections, and tire replacement, ensuring vehicle reliability and safety.
- Maintained preventative maintenance documents and updated drivers on DOT regulations to ensure compliance and operational readiness.
- Maintained OSHA, DOT, and MSDS files to comply with safety regulations and facilitate audits.
- Collected trash using loader on assigned route
Deceased Care Specialist
Borek-Jennings Funeral Home
04.2004 - 02.2007
- Assisted in removing and caring for deceased from homes and morgues, ensuring dignity and respect
- Prepared deceased for embalming, maintaining adherence to safety and hygiene standards
- Assisted in dressing the deceased with care and respect.
- Prepared deceased for cremation, facilitating a respectful process for families
- Attain signatures from doctors and file death certificates in federal jurisdictions
Store Manager
HSS/Rentx
06.2000 - 10.2003
- Maintained and reported P&L requirements to support financial performance
- Scheduled and supervised store personnel to ensure efficient operations
- Processed and obtained credit accounts to enhance customer purchasing options
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2017
High School Diploma -
Pinckney High School
Pinckney, MI06.1999
Skills
- Service coordination
- Fleet management
- Inventory management
- Compliance enforcement
- GPS tracking
- Equipment maintenance
- Workflow optimization
- Staff supervision
- Problem solving
- Attention to detail
- Time management
- Effective communication
References
Available upon request
Timeline
Field Service Coordinator
Corrigan Oil Company
05.2023 - Current
Inbound Operations Supervisor
Old Dominion Freight Lines
03.2019 - 04.2023
Service Manager
Great Lakes Tire & Treading (Conlan Tire)
11.2017 - 03.2019
Fleet Manager
Three Star Trucking Inc.
07.2013 - 10.2017
Shift Supervisor
Transervice Logistics
08.2012 - 06.2013
Dispatcher/Supervisor
Transervice Logistics
01.2010 - 12.2011
Driver/Mechanic
Monroe’s Rubbish Removal
03.2007 - 08.2010
Deceased Care Specialist
Borek-Jennings Funeral Home
04.2004 - 02.2007
Store Manager
HSS/Rentx
06.2000 - 10.2003
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Pinckney High School