Carrie Schara

Coordinate and dispatch generator technicians to various locations/jobs throughout the state of Colorado. Work with our customers in a friendly yet professional manner to foster relationships and trust. Communicate our customer's needs and concerns to the technicians. Enter all technician service reports, time and prep all service paperwork for closing. Process all customer paperwork and email to them in a timely and efficient manner. Provide quoted repair work as need. Manage preventative maintenance calendar and schedule maintenance & load bank testing as required. Arrange rentals as needed. Maintained all safety & insurance compliance for customers. Processed all credit card and online payments for receivables.

2 years working with our electrical trades coordinating customer requests with our service electricians. Worked with various project managers and project engineers to support their technician needs while keeping manpower within the margins of each project budget. Performed all dispatching, invoicing, purchase order entry/processing and interdepartmental coordination for the entire department. Helped facilitate the migration from Great Plains to Viewpoint/Vista software. Handled all employee event coordination.

3 years dispatching and coordinating service technicians in the HVAC, plumbing and electrical trades. Answering all customer calls in a professional and friendly way. Communication between customers and technicians was key to setting the scene for technician success and customer satisfaction. Supported our department by training new coordinators how to use the Great Plains coordination/dispatch system.

Power Generation & Engine Field Service. 8 years of experience scheduling and invoicing over 350 plus jobs per month over 7-21 technicians and 2500 plus customers for generator preventive maintenance, and engine field service work. I have just recently gained experience in the realm of Cummins Warranty Application and had a low variance rate on claims. I was constantly working to develop relationships with my customers with the understanding that they remember quality service and the personal relationship that is developed. I spent time quoting maintenance type repairs, batteries, air filters, hose replacements etc.