Jason Laughlin
Gretna,NE
Summary
Proven leader and skilled problem-solver, adept in logistics planning and team leadership, with a track record of enhancing operational efficiency at Interstate Power Systems. Expert in health and safety compliance, I significantly reduced service call times and improved customer retention. Demonstrates exceptional interpersonal skills and professionalism, ensuring high levels of customer satisfaction and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Coordinator
Interstate Power Systems
01.2023 - 08.2024
- Led team of up to 23 service technicians in field activities.
- Reduced time to complete service calls and expertly retained key customers.
- Facilitated communication between office personnel, subcontractors, and customers.
- Developed and maintained strong relationships with customers.
Foreman
Interstate Power Systems
10.2021 - 01.2023
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment using an express assessment procedure to determine if maintenance was required.
Service Manager
Hill Bros
09.2020 - 10.2021
- Resolved complaints in professional and timely manner.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize wait times.
- Resolved escalated complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Diesel Technician
Interstate Power Systems
05.2015 - 09.2020
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
- Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
- Removed components and completed repairs or installed new replacements.
- Completed warranty services and submitted required paperwork.
- Replaced parts such as belts, hoses and motors on different systems.
Education
Associate of Applied Science - Diesel Technology
Metropolitan Community College
Omaha, NE05.2016
Skills
- Health and safety compliance
- Field Operations
- Logistics Planning
- Scheduling Coordination
- Telephone communication
- Team Leadership
- Proficiency in Office programs
- Problem-Solving
- Skilled Maintenance and Repair
- Tools and Equipment Maintenance
- Multitasking
- Dependable and Consistent
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Hand and Power Tool Operation
- Adaptability and Flexibility
- Job Prioritizing
- Decision-Making
- Heavy Lifting
- Machinery Operations
- Professional Communication
- Relationship Building
- Customer Relations
- Safety Compliance
- Visual Inspection
- Analytical and Critical Thinking
- Stress Tolerance
- Maintenance Planning
- Interpersonal Skills
- Professionalism
- Schedule Management
- Time management abilities
- Written Communication
- Adaptability
- OSHA Compliance
Certification
- Commercial Driver's License (CDL) - Nebraska Department of Motor Vehicles.
Timeline
Field Service Coordinator
Interstate Power Systems
01.2023 - 08.2024
Foreman
Interstate Power Systems
10.2021 - 01.2023
Service Manager
Hill Bros
09.2020 - 10.2021
Diesel Technician
Interstate Power Systems
05.2015 - 09.2020
Associate of Applied Science - Diesel Technology
Metropolitan Community College
- Commercial Driver's License (CDL) - Nebraska Department of Motor Vehicles.
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