Brooke M. Wendell
Cincinnati
Summary
Experience Banking professional with over eight years of experience in the Banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Strong leadership and coaching skills. Utilize skills and abilities to contribute to the achievements of company goals.
Overview
8
8
years of professional experience
Work History
Retail Sales and Service Coordinator
Wesbanco Bank
03.2024 - Current
- Streamlined service coordination processes for improved team productivity.
- Collaborated with cross-functional teams to optimize service operations and improve coaching experiences for team members.
- Developed comprehensive coaching plans tailored to individual branch needs.
- Manage float pool to help each branch run smoothly from a week to week basis.
Banking Center Manager
WesBanco Bank
04.2023 - 03.2024
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Prepared, sorted and distributed reports.
- Performed banking, business administration and financial tasks to guarantee customer service.
- Business Development Officer
- Coaching and development of branch employees
Office Manager
WesBanco Bank
07.2019 - 04.2023
- Manage office operations
- Coordinated special projects and managed schedules
- Assist with monthly audits
- Generate and manage weekly and monthly reports
- Consumer lending production, cross-selling products
- District Digital Expert
Assistant Branch Manager
Union Savings Bank
01.2016 - 06.2019
- Processed loans
- Processed deposits and withdrawals
- Referred customer to appropriate financial services
- Assist with Cross-selling products and Sales
- Generate weekly reports and monthly audit
Education
Dental Assisting Certificate : Dental Assisting -
Ross Medical Education Center
Cincinnati, OHHigh School Diploma -
Norwood High School
Norwood, OHSkills
- Exceptional customer service Administration and management skills
- Excellent ability to multi task Skilled to identify and resolve problems
- Strong time management skills
- Notary Public
- NMLS# 1726819
Timeline
Retail Sales and Service Coordinator
Wesbanco Bank
03.2024 - Current
Banking Center Manager
WesBanco Bank
04.2023 - 03.2024
Office Manager
WesBanco Bank
07.2019 - 04.2023
Assistant Branch Manager
Union Savings Bank
01.2016 - 06.2019
Dental Assisting Certificate : Dental Assisting -
Ross Medical Education Center
High School Diploma -
Norwood High School
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