JAMIE M. HOOVEN
Toledo,OH
Summary
Performance-oriented service leader offering exceptional client perception and engagement implementation. Tenacious coordinator with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
Work History
Ticket Sales and Service Coordinator
Toledo Mud Hens/Toledo Walleye
06.2021 - Current
- Maintained strong client relationships through genuine customer service and effective communication.
- Organized promotional events to effectively interact with the community to increase sales volume.
- Spearheaded the conceptualization and execution for all season ticket holder events.
- Strategized with PR team daily to create effective drip campaigns, promotional graphics, newsletters, and social media posts.
- Tailored sales strategies to meet individual fan needs, drive revenue growth, and maximize fan satisfaction,
- Serviced upwards of 20,000 season ticket holder and group leader accounts per team per season.
- Maintained accurate and organized records of season ticket sale activities, client interactions, and group outing sales using CRM systems.
Game Day Promotions Coordinator
Toledo Walleye/Toledo Mud Hens
01.2017 - 06.2021
- Managed execution of game day responsibilities, including pre-game and in-game ceremonies and promotions.
- Assisted in the creation of and implementation of engaging contests and games.
- Worked closely with fans to gain insight on their ideal experiences and promotional methods.
- Collaborated with media representatives to optimize coverage of special events.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Collaborated with sales staff to plan campaigns.
Customer Care Representative
Chanel Beauty/Dillards
06.2013 - 03.2017
- Utilized proactive and intuitive techniques to increase customer experience.
- Retained and conveyed thorough knowledge and benefits of brand products.
- Planned monthly store-wide events, hosting upwards of two-hundred clients.
- Trained, managed and motivated team of employees.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Marketing; Electronic Commerce
AACSB Accredited College of Business Administration
Bachelor of Business Administration - undefined
The University of Toledo
Toledo, OHSkills
- Social Perceptiveness
- Customer Service
- Exceptional Team Communicator
- Advertising Campaigns
- Cross-Channel Marketing
- Customer Order Management
- Client Base Retention
- Administration and Operations
- Ticket Management
- Research and Analysis
Timeline
Ticket Sales and Service Coordinator
Toledo Mud Hens/Toledo Walleye
06.2021 - Current
Game Day Promotions Coordinator
Toledo Walleye/Toledo Mud Hens
01.2017 - 06.2021
Customer Care Representative
Chanel Beauty/Dillards
06.2013 - 03.2017
Marketing; Electronic Commerce
AACSB Accredited College of Business Administration
Bachelor of Business Administration - undefined
The University of Toledo
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