Robert "Wesley" Reed
Miami
Summary
Motivated worker with 9 years' experience, successfully serving customers for their needs. Recognized for significantly increasing time taken to get work done efficiently and correctly. Collaborative, with clear, comprehensive, and directive team leadership skills.
Overview
10
10
years of professional experience
Work History
Full Time Driver
Uber Driver
06.2024 - Current
- Provided safe, reliable, and professional transportation services to passengers
- Maintained a high customer rating by delivering excellent service and ensuring passenger satisfaction
- Navigated efficiently using GPS and real-time traffic updates to optimize routes and minimize delays
- Assisted passengers with luggage and special requests, ensuring a comfortable ride experience
- Managed cashless transactions securely through the Uber app, ensuring accurate fare processing
- Maintained a clean and well-kept vehicle to enhance customer experience
Logistics, inventory, and event helper
Waz Shop
01.2024 - Current
- Company Overview: Visionary Art & Apparel
- Managed online sales through the company website, ensuring accurate product listings and timely order processing
- Provided excellent customer service by responding to inquiries, resolving issues, and assisting with purchases
- Maintained and updated inventory records to track stock levels and prevent shortages
- Assisted in restocking and organizing products to ensure efficient order fulfillment
- Supported event operations by setting up booths, showcasing products, and engaging with customers
- Processed payments and handled transactions securely at in-person events
- Visionary Art & Apparel
Food Delivery Driver
Doordash
01.2024 - 06.2024
- Safely and efficiently delivered food orders to customers in a timely manner
- Provided excellent customer service, ensuring a positive delivery experience
- Managed multiple orders simultaneously while optimizing delivery routes
- Maintained communication with customers regarding order status and special requests
- Handled cash and digital transactions accurately and securely
- Ensured food quality and order accuracy before delivery
- Adapted to high-demand periods and peak hours to maximize earnings
Server
Black Market Miami
07.2022 - 01.2024
- Excellent customer service skills
- Great communication skills
- Amazing attention to detail
- Great teamwork and collaboration skills
- Professional and well organized
- Flexible and adaptable to schedules
- Great salesmanship and upselling skills
HVAC Shop Manager
Peppers Heating & Air
04.2022 - 08.2022
- Order all supplies for technicians
- Find best deals
- Get job equipment together
- Find out of stock products
- Make sure stock inventory is fully stocked
- Order parts/refrigerants
- Assist technicians on jobs they need help on
Service Technician
Discount Tire
01.2022 - 04.2022
- Dismount, balance, and remount tires
- Rotate tires
- Install new wheels and tires
- Keep the work area clean and safe
- Unload truck full of tires and place tires in appropriate locations
- Fix flat tires, spot bad tread, and look for leaks in tires
- Advise customers of best practices in each individual scenario
Server/Bartender
Red Lobster
01.2020 - 01.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales figures
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Prepared beverages and filled food orders for customers
- Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns
- Bussed and reset tables, working efficiently to keep dining room and work areas clean
Server/Cook/Host
Tavas Pizza
01.2015 - 12.2019
- Kept register accurate through correct billing, payment processing and cash management practices
- Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags
Cashier
GNC
06.2019 - 08.2019
- Kept register accurate through correct billing, payment processing and cash management practices
- Upsold on products used for promotions
- Helped get the guests what they were looking for
- Grew my own knowledge about supplements to know which products work best for each scenario
- Kept proper tags on all the items to make sure nothing was to be confused
Education
Air Conditioning Technology
Southern Crescent Technical College
Griffin, GA01.2022
Georgia State University
Atlanta, GA01.2020
High School Diploma -
Ola High School
McDonough, GA05.2017
Skills
- Cash handling
- Sales expertise
- Dining area maintenance
- Food and beverage pairings
- Stocking and Replenishing
- Point of Sale Knowledge
- Order Accuracy
- Hospitality Service Expertise
- Ordering Procedures
- Bartending Experience
Timeline
Full Time Driver
Uber Driver
06.2024 - Current
Logistics, inventory, and event helper
Waz Shop
01.2024 - Current
Food Delivery Driver
Doordash
01.2024 - 06.2024
Server
Black Market Miami
07.2022 - 01.2024
HVAC Shop Manager
Peppers Heating & Air
04.2022 - 08.2022
Service Technician
Discount Tire
01.2022 - 04.2022
Server/Bartender
Red Lobster
01.2020 - 01.2022
Cashier
GNC
06.2019 - 08.2019
Server/Cook/Host
Tavas Pizza
01.2015 - 12.2019
Georgia State University
High School Diploma -
Ola High School
Air Conditioning Technology
Southern Crescent Technical College
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