Robert Wheatley
Natalia,Texas
Summary
A dedicated professional with a strong aptitude for time management and confidentiality assurance, specializing in customer behavior profiling and ethical judgement. Proficient in Excel and spreadsheet tasks, demonstrating decision-making efficiency and an investigative mindset. Expertise in fraud research, assessment, and detection, complemented by critical evaluation skills and crisis handling capabilities. Committed to empathy towards clients while maintaining high standards of ethical conduct. Career goals include advancing expertise in fraud detection and enhancing client relations through strategic insights.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Fraud analyst
JP Morgan Chase
San Antonio, Texas
11.2022 - Current
- Improved company's risk management with regular analysis of data trends.
- Conducted detailed investigations for identifying and preventing fraud.
- Liaised with other departments, ensuring accurate information exchange about potential risks.
- Reviewed customer accounts to spot suspicious behaviour.
- Handled numerous complex cases of suspected online banking fraud successfully leading to their resolution.
- Monitored customer transactions to detect any abnormalities or discrepancies that could indicate fraudulent activity.
- Detected fraudulent activities by analysing financial transactions.
Division Supervisor
FEMA
Denton, Texas
01.2020 - Current
- Optimised resource allocation, enhancing overall efficiency.
- Directed division operations to ensure alignment with company goals.
- Streamlined processes for increased operational efficiency.
- Initiated cost reductions through smart budget allocation.
- Managed cross-functional teams, fostering a collaborative work environment.
- Implemented innovative solutions to overcome operational challenges.
- Facilitated change management initiatives, resulting in smoother transition periods.
- Promoted team collaboration by encouraging open communication and feedback exchange.
- Conducted regular performance reviews, promoting employee development and motivation.
- Set daily priorities and communicated targets, motivating teams to achieve them.
Senior Patrol Officer
City of Battlefield Police Department
Battlefield, Missouri
06.2017 - 11.2019
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs 06.2005 - 12.2006
Skills
- Time management aptitude
- Confidentiality assurance
- Customer behaviour profiling
- Ethical judgement
- Excel and spreadsheet proficiency
- Decision-Making efficiency
- Investigative mindset
- Fraud research and assessment
- Crisis handling
- Fraud detection
- Critical evaluation
- Time efficiency
- Empathy towards clients
Timeline
Fraud analyst
JP Morgan Chase
11.2022 - Current
Division Supervisor
FEMA
01.2020 - Current
Senior Patrol Officer
City of Battlefield Police Department
06.2017 - 11.2019
Bachelor of Science - Criminal Justice
Colorado Technical University
06.2005 - 12.2006