Summary
Work History
Education
Skills
Timeline
Generic

Ayianna Arizmendi

Customer Service Representative
McDonough,GA

Summary

Experienced Customer Service Professional with extensive experience in Fraud Analysis and Prevention. Proven ability to handle complex customer interactions, identify and resolve fraudulent activities, and provide exceptional customer support. Adept at managing high-stress situations, maintaining a high level of accuracy and attention to detail, and delivering outstanding service in fast-paced environments. Skilled in utilizing various software applications, such as MS Office Word, Excel, and Outlook. Strong communication, problem-solving, and interpersonal skills, with a commitment to maintaining customer trust and satisfaction.

Work History

Fraud Analyst

Advanced Call Center Technologies LLC
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Reviewed and disputed claims, analyzing financial statements and documents for fraud cases.
  • Determined existing fraud trends and communicated findings effectively with customers and company personnel.
  • Utilized multiple computer programs, including LexisNexis and MasterCard Online (SafePass), for claim disputes and analysis..


Checkout Clerk

Food Depot
  • Managed cash register operations to ensure accurate financial transactions and minimize discrepancies.
  • Streamlined checkout procedures for quicker transaction times and higher customer throughput.
  • Coordinated with other departments for seamless communication regarding inventory updates or special requests from customers.
  • Identify customer issues, investigate root causes, and provide appropriate solutions.
  • Assist customers with placing orders, processing returns, and handling exchanges.
  • Maintained up-to-date knowledge of promotions, discounts, and loyalty programs to provide accurate information to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Stockbridge High School
Stockbridge, GA
05.2001 -

Skills

  • Effective verbal and written communication
  • Time management abilities
  • Adaptability and Flexibility
  • Dependable and Responsible
  • Problem-solving aptitude
  • Professionalism
  • Team Collaboration
  • Proficient in MS Word, Excel, and Outlook

Timeline

High School Diploma -

Stockbridge High School
05.2001 -

Fraud Analyst

Advanced Call Center Technologies LLC

Checkout Clerk

Food Depot

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Ayianna ArizmendiCustomer Service Representative