Robert Williams
Jacksonville,FL
Summary
I am a highly dedicated and motivated professional with strong leadership skills. I'm seeking a challenging position that will enable me to use my current skills and experience, increase my knowledge, and acquire the opportunity to grow.
Overview
34
34
years of professional experience
Work History
Warehouse Worker
Capital Staffing
Jacksonville, Fl
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Representative
City Facilities Management
Jacksonville, Florida
01.2022 - Current
- Ability to liaison with field associates and vendors in order to prioritize calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Lead
XPO Logistics
Jacksonville, FL
03.2017 - 05.2021
- Oversee operational processes to ensure correct inventory levels and that orders are completed accurately and on time
- Properly train and coach warehouse team and provide positive developmental opportunities; recommend disciplinary actions as needed
- Establish, maintain and promote exceptional customer service
- Correctly interpret and enforce company policies and safety procedures to ensure compliance; safely operate various equipment and tools
Software Solutions Associate
Beeline Software Solutions
Jacksonville, FL
09.2012 - 05.2017
- Provided exceptional Customer Service to meet and exceed Company goals
- Responded to incoming calls and emails, provided technical support and troubleshooting procedures to over 100 Client Company's
- Educated customers on the use of Beeline's many products and services, such as administrative reports,financial reports and time management systems to support today's business needs
- Tracked all request and issues from discussion through resolution and provide status updates as necessary
- Achieved the 2015 Gold Stevie Award for Contact Center of the Year and 2014 Best In Biz Award for Call
- Center of the Year.
Logistics Manager
U.S. Army
06.1988 - 06.2012
- Conferred with supply chain planners to forecast demand or create supply plans that ensure availability of materials, products and services for over 450 soldiers
- Defined performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost and quality
- Negotiated prices and terms with suppliers, vendors, or freight forwarders
- Managed activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing and receiving
Education
Bachelor of Science - Business Management/Sports Management
Columbia Southern University
Orange Beach AlabamaAssociate of Arts - General Studies
Columbia Southern University
Orange Beach, AL01.2012
Skills
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Answering Emails
- Skilled in Microsoft Office
- Computer Proficiency
- Answering Customer Questions
- Customer Service and Assistance
- Telephone Management
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
City Facilities Management
01.2022 - Current
Warehouse Lead
XPO Logistics
03.2017 - 05.2021
Software Solutions Associate
Beeline Software Solutions
09.2012 - 05.2017
Logistics Manager
U.S. Army
06.1988 - 06.2012
Warehouse Worker
Capital Staffing
Bachelor of Science - Business Management/Sports Management
Columbia Southern University
Associate of Arts - General Studies
Columbia Southern University
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