Summary
Overview
Work History
Education
Skills
Certification
Drone Pilot
Languages
Timeline
Generic

Robert Williams

Fort Washington,MD

Summary

Proactive Train and Bus Operator with extensive experience in passenger safety, emergency management, and mechanical troubleshooting. Skilled in conducting thorough inspections, adhering to safety protocols, and providing exceptional customer service. Bringing strong problem-solving abilities, effective communication, and a commitment to excellence in public transportation operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Train Operator

WMATA
07.2015 - Current
  • Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
  • Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
  • Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
  • Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
  • Participated in company-sponsored training programs to expand knowledge of industry best practices and remain current on regulatory requirements.
  • Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
  • Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
  • Implemented safety recommendations from regulatory agencies, ensuring compliance with all relevant guidelines and reducing risk of incidents.
  • Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
  • Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
  • Inspected tracks to identify faults such as broken rails or malfunctioning switches.
  • Followed current orders to smoothly couple, uncouple and switch rail cars.
  • Coordinated effective movement of train cars and engines with hand signals, two-way radios and telephones.

Bus Operator

WMATA
03.2014 - 07.2015
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Maintained full understanding of local roads and traffic patterns.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Inspected bus for any mechanical issues before departure.
  • Followed all relevant schedules for routes and arrivals.

Education

High School Diploma -

Calvin Coolidge High School`
Washington, DC
06.1991

Skills

  • Train Operation Expertise
  • Passenger Assistance
  • Safety Protocols Adherence
  • Emergency Management
  • Mechanical Aptitude
  • Yard operations
  • Track Switch Operation
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Decision-Making
  • Interpersonal Skills
  • Analytical Thinking
  • Mechanical Troubleshooting
  • Coupling and uncoupling
  • Professionalism
  • Adaptability
  • Professional Demeanor
  • Problem-solving aptitude

Certification

CDL-B with Passenger Endorsement

Class 1 Rail Vehicle Certification

RWP LEVEL 2

Drone Pilot

As a drone pilot/operator I plan flight paths and monitor drone flights ensuring the drone takes off, flies, and lands safely while adhering to FAA rules and regulations and simultaneously taking aerial photos and video.

Languages

Spanish
Limited Working

Timeline

Train Operator

WMATA
07.2015 - Current

Bus Operator

WMATA
03.2014 - 07.2015

High School Diploma -

Calvin Coolidge High School`

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Robert Williams