Robert Willis Jr
Vallejo,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Driver
Uber And Lyft
01.2017 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Flex Delivery Driver
Amazon
11.2022 - 02.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver (seasonal)
UPS
09.2022 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Warehouse Worker (seasonal)
Amazon
09.2022 - 11.2022
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much 50 pounds.
Retail Sales/CAR Ambassador
Xfinity by Comcast
01.2018 - 02.2022
- Engage customers, assist with merchandise and product features, utilize upscale and cross sale strategies, communicate and develop rapport to maintain return customer base, seek out potential new customers and upgrade existing, follow Covid cleanliness guidelines, track and restock inventory, knowledgeable on current products promotions to drive sales, selected to do a training video for my sales region
Manager
OCC Communications
01.2014 - 07.2017
- Strategically manage operations in compliance with companies vision, direct workflow, assign workers to cable installation sites, receive feedback and monitor quality of services provided, manage stock control and reconcile with data system, orient, coach and motivate employees, maintain safe work environment, liaise with clients suppliers striving for 100% customer satisfaction
Regional Supervisor
GEM Mobile Treatment Services
01.2011 - 02.2014
- Lead and manage strategic and tactical aspects of the continuous refinery product flow, provide strong leadership to management team, develop and manage budget, monitor take corrective action and resolve variances, uphold OSHA regulations
Education
High School Diploma -
Hogan High
Vallejo, CA06.2006
Skills
- Navigational Systems and GPS
- Punctual and Reliable
- Valid Driver's License
- Physical stamina
Accomplishments
- joined Xfinity CAR ambassador program to strengthen sales skills
- NPS finished 2019 with 100 NPS score
- OSHA 500 regulations training
- Management training courses OCC communications
- Retail Sales inventory management logistics money handling team player hard working documentation skilled proficient computer skills exceptional technology knowledge
- Management 5 Diamond customer service training Leadership training Conflict resolution Enhanced workforce
Affiliations
- Driving
Languages
English
Timeline
Flex Delivery Driver
Amazon
11.2022 - 02.2023
Delivery Driver (seasonal)
UPS
09.2022 - 01.2023
Warehouse Worker (seasonal)
Amazon
09.2022 - 11.2022
Retail Sales/CAR Ambassador
Xfinity by Comcast
01.2018 - 02.2022
Driver
Uber And Lyft
01.2017 - Current
Manager
OCC Communications
01.2014 - 07.2017
Regional Supervisor
GEM Mobile Treatment Services
01.2011 - 02.2014
High School Diploma -
Hogan High
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