Robert Wilson
Dallas
Summary
Accomplished Service Technician with a proven track record at Custom Pool Care, enhancing client relationships and boosting repeat business through exceptional customer service and clear communication. Expert in scheduling coordination and equipment maintenance, I've significantly improved team productivity and service quality. Skilled in both diagnostic techniques and fostering professional growth among junior technicians.
Overview
10
10
years of professional experience
Work History
Service Technician Supervisor
Custom Pool Care
06.2016 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided exceptional customer support through clear communication of repair timelines, status updates, and post-service follow-up calls.
- Coordinated schedules for multiple service technicians, ensuring optimal coverage for client needs.
- Developed and implemented standard operating procedures to ensure consistent service quality across all technicians and projects.
- Optimized workflow by assigning tasks based on each technician''s expertise and availability.
- Increased team productivity with regular training sessions and performance evaluations.
- Trained junior technicians, fostering a supportive learning environment and promoting professional growth.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Supervised warehouse operations to ensure efficient inventory management and timely distribution.
- Managed inventory to ensure availability of essential parts and tools.
Dish Washer
Jason’s Deli
03.2015 - 04.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Poteet High School
Mesquite, TX05.2016
Skills
- Health and safety compliance
- Scheduling coordination
- Electrical systems
- Diagnostic
- Work order processing
- Customer service
- Mechanical tools
- Attention to detail
- Flexible and adaptable
- Problem and issue resolution
- Installation and repair
- Troubleshooting skills
- Valid Driver's license
- Heavy lifting
- Power tool proficiency
- Preventive Maintenance
- Inventory management
- Equipment maintenance
Timeline
Service Technician Supervisor
Custom Pool Care
06.2016 - Current
Dish Washer
Jason’s Deli
03.2015 - 04.2016
High School Diploma -
Poteet High School
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