Robert Wilson
Eustis
Summary
Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Resourceful Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service, ensuring optimal operational functionality. Excel in time management, problem-solving, and adaptability, leveraging these skills to meet and exceed job expectations while maintaining high levels of client satisfaction.
Overview
3
3
years of professional experience
Work History
Service Technician
Plaza Lincoln
Leesburg
06.2023 - 03.2025
- Inspected, diagnosed, and repaired vehicles to achieve optimal performance.
- Communicated with customers to discuss issues and recommend service solutions.
- Demonstrated self-taught time management skills to enhance productivity.
- Managed/assisted team members to improve overall shop performance.
Service Manager
Chiptole
Mount Dora
04.2022 - 02.2023
- Resolved customer complaints promptly and effectively to enhance customer satisfaction.
- Implemented quality assurance protocols to ensure projects met customer specifications.
- Monitored service performance metrics to identify improvement opportunities.
- Analyzed existing processes for potential cost-saving initiatives.
Education
Associate of Arts - Business Management
Lake-Sumter State College
Leesburg, FLSkills
- Time management
- Customer service
- Problem solving
- Verbal and written communication
- Professionalism and courtesy
- Analytical thinking
Accomplishments
- Lead football team to state championship as starting quarterback
- Deans list for Lake-Sumter
- Selected for National Honors Society
- Graduated high school with a 4.0+ GPA
Timeline
Service Technician
Plaza Lincoln
06.2023 - 03.2025
Service Manager
Chiptole
04.2022 - 02.2023
Associate of Arts - Business Management
Lake-Sumter State College
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