Robert E. Witfoth

• Supervise field installation staff and handle escalated issues to maintain progress.
• Identify challenges early and implement solutions to meet delivery schedules without delays or customer experience compromises.
• Review manpower schedules and assignments to maintain project schedules.
• Coordinate project management, commissioning and technical support for larger installations.
• Delegate tasks and set priorities to achieve project goals.
• Allocate technical resources to promote on-time and under-budget project completion.

• Responsible for project managing up to 25 projects running concurrently for all types of implementations some totaling revenue over $500K. Projects include NEC and Mitel Enterprise implementations for Healthcare, Hospitality and education for K-12 and Universities as well as numerous Hosted projects and SIP Trunk Migrations.
• Delivers high level of service to clients to extend relationship and encourage further projects.
• creates action plans and leads meetings with department executives to review project status and proposed changes.
• Outlines work plans, assesses resources and determines timelines for projects.
• Visits customer locations to assist with tasks observe operations and determine opportunities to streamline processes and achieve cost reductions.
• Keeps project teams on-task with proactive control of budgets, schedules and scopes.

Responsible for monitoring the remote alarm portal and assisting NEC customers and technicians in a remote support capacity

• Responsibilities include remotely diagnosing alarms and performing remote repairs when needed
• Performed onsite installation, modification and maintenance of systems and equipment.
• Provided on-site services, installed new systems and escalated customer complaints.
• Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.

• Worked as the SE Michigan and NW Ohio area’s only service technician for NEC
• Responsibilities included the installation and repair of NEC products
• As the areas only technician, I proved to be self sufficient and capable of resolving all types of issues like scheduling tasks and following through with more complex technical issues that required Product Development, Engineering and NTAC.
• Handled telephone support calls to determine issues and provide solutions.

• Worked as the Washington, DC area Lead Technician for all NEC PBX installations and upgrades
• Responsibilities included pre-sale labor estimates, pre-install customer meetings to establish the scope of work geared toward minimizing the need for system downtime
• Responsible for requesting the required technicians, assigning their duties, and monitoring their progress while on the install.
• Managed and monitored different small to medium scale installations in schedule and budget.
• Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.

• Worked in various roles while climbing to the position of Service Manager
• Responsible for scheduling 6 technicians who performed service and installations throughout Northern Virginia, Washington, D.C And Maryland
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Established a support line to provide remote support for customers and technicians, which became instrumental in igniting revenues that consistently exceeded $50K per month in billable technician time.

• Worked in various supervision and training roles while stationed at MCCDC Quantico, Virginia
• Responsible for scheduling and making real time adjustments to an already full list of daily responsibilities using depleted manpower.
• Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
• Developed and maintained daily personnel accountability reports for 20 plus Marines in remote and urban patrol settings.