Tim Smith
LaGrange,GA
Summary
Dynamic professional with over 20 years in the electrical installation industry, skilled in customer relationship management and staff development. Successfully developed training programs that improved team performance and increased customer satisfaction through effective problem-solving and communication.
Results-driven Field Installations Manager with expertise in leading project teams and optimizing operational workflows. Proven track record in enhancing efficiency and ensuring safety compliance while delivering projects on time and within budget.
Detail-oriented Field Installations Manager with a focus on project management and operations enhancement. Known for analyzing project outcomes to drive process improvement and cost reduction initiatives, ready to contribute to organizational success.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Field Installations Manager
Electrical Technicians Inc.
02.2006 - Current
- Led project teams to deliver electrical installation projects on time and within budget.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Developed training programs for new technicians, improving onboarding processes and team performance.
- Implemented safety protocols that reduced workplace incidents and ensured compliance with regulations.
- Managed vendor relationships, negotiating contracts to secure favorable terms for materials and services.
- Analyzed project outcomes to identify areas for process improvement and cost reduction initiatives.
- Fostered a culture of continuous improvement, encouraging team engagement in innovative problem-solving practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Counter Sales
City Electrical
06.2005 - 01.2006
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Ensured customer satisfaction with prompt and courteous service when assisting with bakery counter sales.
- Increased sales by offering personalized recommendations based on customer preferences and needs.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Increased overall sales revenue by consistently achieving personal sales targets and implementing effective promotional strategies.
Electrician
Electrical Technicians Inc.
06.2000 - 06.2005
- Installed, maintained, and repaired electrical systems in residential and commercial buildings.
- Diagnosed electrical issues and implemented effective solutions to ensure operational efficiency.
- Collaborated with project teams to design electrical layouts for new construction projects.
- Conducted thorough inspections of electrical systems, identifying potential hazards and ensuring compliance with regulations.
- Managed inventory of electrical supplies, ensuring timely procurement of materials for projects.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Education
No Degree - Buisiness Managment
Southern Union State Community College
Wadley, ALHigh School Diploma -
Troup High School
Lagrange, GA05-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Workforce management
- Business administration
Certification
BICSI Level II
GA Soil and Water Level 2 Blue Card
OSHA 10
OSHA 30
First Aid
CPR
Timeline
Field Installations Manager
Electrical Technicians Inc.
02.2006 - Current
Counter Sales
City Electrical
06.2005 - 01.2006
Electrician
Electrical Technicians Inc.
06.2000 - 06.2005
No Degree - Buisiness Managment
Southern Union State Community College
High School Diploma -
Troup High School