Deborah Restivo
Oakhurst,CA
Summary
Results-driven Operations Supervisor with expertise in operations management and staff development. Led teams to exceed performance goals while enhancing customer satisfaction and operational efficiency. Focused on process improvement, contributing to increased productivity and service quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor, Field Installations
Lifeline Systems Company
Marlborough, Massachusetts
01.2008 - Current
- Led cross‑functional teams to improve operational efficiency and elevate productivity standards across the organization.
- Established and implemented process enhancements that streamlined workflows, reduced bottlenecks, and increased overall efficiency.
- Managed vendor relationships to ensure timely delivery of goods and services critical to daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and, when necessary, terminated staff to maintain a high‑performing team.
- Provided leadership and onboarding support to new employees by training them on company policies, job duties, and performance expectations.
- Managed a team of 26 employees, ensuring productivity goals and quality standards were consistently met.
- Planned and facilitated weekly team meetings to review business results, communicate priorities, and reinforce operational alignment.
- Resolved customer inquiries and complaints requiring management‑level intervention, ensuring timely and satisfactory outcomes.
- Prepared and presented reports to senior management outlining team performance, operational challenges, and key achievements.
- Development and implementation of Sales Force dispatch processes for work order assignments
Education
Certificate - Massage Therapy
Everest College
Reseda, CA02.2007
Some College (No Degree) - Liberal Arts And Human Biology
Moorpark College / Ventura College
Moorpark, CA / Ventura, CASkills
- Operations management
- Performance management
- Process improvement
- Strategic planning
- Cross-functional collaboration
- Team leadership
- Staff management
- Staff development
- Coaching and mentoring
- Operational efficiency
- Customer satisfaction
- Customer service
- Performance evaluations
- Adaptability and flexibility
- Training and mentoring
- Verbal and written communication
- Proficient in Microsoft applications including Advanced Excel, VLOOKUP, pivot tables, writing formulas, Visio, and more
Certification
Certified Massage Therapist
Accomplishments
Presidents Club Award Winner - Philips Lifeline - 2009
Timeline
Supervisor, Field Installations
Lifeline Systems Company
01.2008 - Current
Certificate - Massage Therapy
Everest College
Some College (No Degree) - Liberal Arts And Human Biology
Moorpark College / Ventura College