Robert Witzmann
Clear Lake,MN
Summary
Exceptional Operations/E-Commerce Manager dedicated to bringing organizations to next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.
Overview
25
25
years of professional experience
Work History
E-Commerce Manager
Mills Parts Center
Willmar, MN
07.2018 - Current
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
- Optimized E-Commerce fulfillment strategies to minimize costs while maximizing profits and customer satisfaction
- Established and maintained E-Commerce budgets to execute on initiatives
- Developed and executed E-Commerce propositions, including positioning, values, and fulfillment approach
- Completed up to 750 sales and shipments every week
- Responded to customer issues and resolved complaints by leveraging expert automotive and customer service knowledge
- Managed all facets of business operations, including financial tracking and inventory coordination
- Generated more than $250,000 in monthly Amazon sales with successful product listings, sales and customer relations approaches
- Tracked inventory and reviewed retail trends utilizing Amazon report and spreadsheets in order to make timely and proactive business decisions
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
- Drove operational improvements which resulted in savings and improved profit margins
- Led team of 4 in delivery of customer orders, resulting in 99% positive Amazon rating
- Led warehouse team of up to 50 on interim basis
Operations Manager
APS - Automotive Parts Solutions
Rockville, MN
07.2007 - 04.2018
- Oversaw all production departments, including inventory, dismantling, shipping, and delivery for $5 million annual revenue-producing automotive recycling establishment
- Established operational objectives with General Manager and formulated work plans and delegated assignments to subordinate supervisors to achieve these
- Maintained high Quality Control scores and low return rates with hands-on management style
- Hired, trained, coached and mentored staff of up to 18 to ensure smooth operation of day-to-day business
- Implemented innovative programs, including incentive pay plans, to increase employee loyalty and reduce turnover
- Developed and rolled out new policies
- Compiled all production numbers weekly and created multiple easy to view scorecards to provide historical and trend data
Inventory Manager
APS - Automotive Parts Solutions
Rockville, MN
07.2004 - 07.2007
Buyer
APS - Automotive Parts Solutions
Rockville, MN
07.1999 - 07.2004
Education
1 year - Generals
Saint Cloud State University
Saint Cloud, MN1 year - Electrical Engineering
DeVry University
Kansas City, MOSkills
- Detail-oriented while achieving results and goals
- Superior work ethic with excellent time management skills
- Quality assurance and control
- Experienced customer and employee relations
- Project planning, development, and management
- Excellent safety record
- Microsoft Excel and Word
- Amazon E-Commerce selling channel
- Pinnacle Inventory Management System
- Inventory Buddy / Bid Buddy
- Alldata System
- Mitchell and Mitchell ProDemand
- Forklift and articulating loaders
- Strong mechanical aptitude and knowledge
- CDK/ADP dealer management system
- Inventory control
Timeline
E-Commerce Manager
Mills Parts Center
07.2018 - Current
Operations Manager
APS - Automotive Parts Solutions
07.2007 - 04.2018
Inventory Manager
APS - Automotive Parts Solutions
07.2004 - 07.2007
Buyer
APS - Automotive Parts Solutions
07.1999 - 07.2004
1 year - Generals
Saint Cloud State University
1 year - Electrical Engineering
DeVry University
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