Robert Woods
Indianapolis,In
Summary
Adaptable professional with a background in sales, customer success, and hands-on service operations. Strong in account management, relationship building, and coordinating work schedules. Committed to supporting customer needs, resolving concerns quickly, and delivering dependable results.
Overview
12
12
years of professional experience
Work History
Owner
BSR Pressure Washing
Indianapolis, IN
01.2026 - Current
- Coordinated client scheduling, estimates, and service planning for BSR Pressure Washing to enhance customer satisfaction.
- Engaged with customers to clarify service details and address property concerns, fostering positive client relationships.
- Examined surfaces for cleaning needs and chose pressure washing methods for each job.
- Operated pressure washers for exterior cleaning tasks, hoses, and surface cleaners during exterior cleaning jobs.
- Prepared job sites and protected landscaping, fixtures, and windows before cleaning.
- Developed effective cleaning mixtures and maintained equipment for BSR Pressure Washing to ensure high-quality service delivery.
Customer Success Manager
BuildingReports
Indianapolis, Indiana
06.2022 - 11.2025
- Guided BuildingReports customers through onboarding and inspection reporting setup.
- Conducted regular check-ins with clients to ensure their needs were met.
- Trained clients on compliance workflows and platform navigation.
- Reviewed customer usage and identified adoption gaps in BuildingReports tools.
- Prepared renewal conversations and maintained ongoing client relationships.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Coordinated with support teams on software issues and platform updates.
Commercial Accounts Sales Manager
Industry Alarm
Indianapolis, Indiana
09.2021 - 06.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales strategy for security alarm solutions and service plans.
- Managed client accounts for Industry Alarm commercial and residential customers.
- Established relationships with key clients, while maintaining existing customer base.
- Built quotes and proposals for alarm systems, monitoring, and upgrades.
- Coordinated with installers and technicians on customer project schedules.
- Reviewed CRM records and tracked customer leads through closing steps.
Major Account Executive
Integrity One Technologies
Indianapolis, Indiana
01.2020 - 09.2021
- Managed major client relationships for Integrity One Technologies technology solutions.
- Prospected enterprise accounts and built qualified sales pipelines.
- Presented managed IT, cybersecurity, and telecom service proposals.
- Negotiated pricing and contract terms with key decision makers.
- Coordinated internal teams on client onboarding and service delivery.
- Updated CRM records and tracked account activity accurately.
Service Solutions Executive
ESCO Communications
Indianapolis, Indiana
12.2018 - 01.2020
- Managed key client relationships for ESCO Communications accounts and service needs.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Created and maintained relationships with key stakeholders.
- Organized and facilitated regular meetings with senior management teams.
- Executed regular CRM updates to ensure inspection, testing, and maintenance contracts were completed on schedule.
Sales Account Manager
Laforce, Inc.
Indianapolis, Indiana
02.2015 - 09.2018
- Managed customer accounts for Laforce commercial construction clients.
- Built client relationships through regular sales calls and follow-up.
- Resolved client issues with clear communication and timely action.
- Coordinated order status with operations and customer service teams.
- Prepared quotes and pricing for product orders and renewals.
- Maintained CRM records for accounts, contacts, and sales activity.
- Supported contract reviews, proposals, and account planning for Laforce.
Education
Bachelor of Arts - Marketing
Indiana Institute of Technology
Fort Wayne, IN04-2012
Skills
- Job scheduling
- Client relationship management
- Customer communication
- Relationship building
- Time management
- Equipment maintenance
Timeline
Owner
BSR Pressure Washing
01.2026 - Current
Customer Success Manager
BuildingReports
06.2022 - 11.2025
Commercial Accounts Sales Manager
Industry Alarm
09.2021 - 06.2022
Major Account Executive
Integrity One Technologies
01.2020 - 09.2021
Service Solutions Executive
ESCO Communications
12.2018 - 01.2020
Sales Account Manager
Laforce, Inc.
02.2015 - 09.2018
Bachelor of Arts - Marketing
Indiana Institute of Technology