Robert York
Minneola,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
51
51
years of professional experience
Work History
Customer Service Associate
Publix
05.2023 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Bj's Wholesale
10.2021 - 02.2023
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Bus Driver
Walt Disney World
02.2016 - 10.2021
- Assisted disabled passengers in boarding and exiting the bus
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Insurance Agent / Owner
York Insurance Agency, Inc.
11.1972 - 03.2013
- Engaged customers and provided high level of service by carefully explaining details about documents
- Cultivated professional relations to establish long-term profitable partnerships
- Resolved coverage issues quickly through meticulous research, communication between the client and insurance agency
- Maintained timely adherence to schedules and safely protocols
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Fitch Senior High School
Groton, CT01.1966
Skills
- Customer Data Confidentiality
- Customer Retention Strategies
- Customer Complaint Resolution
- Computer Skills
- Assertiveness
Timeline
Customer Service Associate
Publix
05.2023 - Current
Cashier
Bj's Wholesale
10.2021 - 02.2023
Bus Driver
Walt Disney World
02.2016 - 10.2021
Insurance Agent / Owner
York Insurance Agency, Inc.
11.1972 - 03.2013
High School Diploma -
Fitch Senior High School
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