Robert Young
Summary
Experienced leader with strong background in guiding technical teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with parts and service groups. Known for collaborative approach and commitment to excellence.
Overview
2024
2024
years of professional experience
Work History
Technical Sales and Service Manager
Hews Company LLc
2013 - 04.2023
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients and technicians.
- Developed a high-performing technical team to resolve and repair heavy equipment.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing education to the technicians.
- Foster clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
- Managed Fleet accounts to retain existing relationships and grow share of business.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement, perform monthly safety meetings.
- Managed monthly billing process to complete billings and returns.
- Review daily work orders for accuracy and parts issuing.
- Managed stand alone road service program to include education training, scheduling repairs and providing parts.
Service/Branch Manager
New England Truck Tire Center
09.2010 - 10.2013
- Continuously monitored branch performance against key performance indicators, Provide accurate information to our customers with there tire needs.
- Maintained friendly and professional customer interaction
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation to our customers and branches.
- Perform sales duties to establish new customers and service our existing customers.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Service Manager
Hews Company LLC
09.1998 - 04.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution and provide timely repairs to the customers vehicle.
- Managed a team of Technicians , fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Associate of Applied Science - Diesel And Truck Technology
Barron Institute of Technology
South Windsor, CT10-1989
Skills
- Sales operations
- Decision-making
- Customer relations
- Team building and leadership
- Microsoft outlook, word, and Excel
- Quality assurance
- Technical support
- Shipping, receiving, and warehousing
- Loss prevention
Combat veteran with 20 yrs service.
I have a mariott of skills obtained by 20 years of service in fostering the needs of an organization and its employees.
Timeline
Service/Branch Manager
New England Truck Tire Center
09.2010 - 10.2013
Service Manager
Hews Company LLC
09.1998 - 04.2010
Technical Sales and Service Manager
Hews Company LLc
2013 - 04.2023
Associate of Applied Science - Diesel And Truck Technology
Barron Institute of Technology
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