Summary
Overview
Work History
Education
Skills
Timeline
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Robert Zeitlman Jr.

Pittsburgh,Pennsylvania

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience

Work History

Mobile Deployment Technician

Pomeroy
03.2022 - Current
  • Assist users in set up of new devices
  • Troubleshoot IOS devices remotely and on site
  • Deploy shared devices to hospitals
  • Use workspace to manage devices and software on devices.
  • Deployed and tracked assets for customer use.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Help Desk Specialist

CEI
07.2021 - 01.2022
  • Walked user through series of steps to determine problem and implement likely solution
  • Provided end-user system and equipment training
  • Installed new desktop systems and migrated data to new machines
  • Supervised daily configuration activities and business systems operations
  • Logged activities in tracking system to maintain accurate, timely records
  • Oversaw installations of new technology and new personnel training
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group
  • Maintained inventory of cell phones, laptops and peripheral equipment.

Apple Specialist

Apple
06.2019 - 10.2019
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Optimized customer support by establishing collaborative service environment
  • Cross-trained and backed up other customer service managers
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating
  • Maintained up-to-date knowledge of product and service changes
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Managed timely and effective replacement of damaged or missing products.

Education

Information Technology

Point Park University
Pittsburgh, PA
05.2021

Skills

  • Security Protocols
  • Hardware Installation
  • IT Infrastructure
  • Problem Solving
  • Asset Management
  • Customer Service
  • Remote Technical Support

Timeline

Mobile Deployment Technician

Pomeroy
03.2022 - Current

Help Desk Specialist

CEI
07.2021 - 01.2022

Apple Specialist

Apple
06.2019 - 10.2019

Information Technology

Point Park University

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Robert Zeitlman Jr.