Robert Zelie
Santa Fe,NM
Summary
Entrepreneur and seasoned professional with a proven track record in the transportation, logistics and service industries, notably with medical deliveries and Uber/Lyft. Excelled in leadership roles, driving team performance and customer satisfaction. Skilled in sales, customer service and team development, I quadrupled my business in four years through strategic planning and exceptional customer engagement. More work history available upon request.
Overview
11
11
years of professional experience
Work History
Driver
Uber/Lyft
Santa Fe, NM
01.2022 - Current
- Transported clients to specified destinations safely and on-time.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Window Installation Specialist
Self-employeed
Denver, CO
01.2021 - 01.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Lead a team of installers in all facets of window installation, measuring, ordering, customer service, billing and retention as well as new sales.
- Hired all staff as well as communication with customers, manufacturers and sales teams to effectively coordinate entire process for the business.
Medical Deliver Business Owner
Self-Employed
Denver, CO
06.2014 - 01.2021
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- I created all aspects of my delivery business to include hiring, training, payroll, and dispatch, and I established all processes for my team and my customers' staff to conform to hospital standards. Communication with all levels of my customers, from the CEO down to warehouse staffing. My business doubled in two years, and quadrupled in four years. Covid caused the rapid deterioration of my industry.
Education
Associate of Science - Computer Programming
Stevens Henager College
Salt Lake City, UT05-2001
Bachelor of Science - Psychology
Plymouth State University
Plymouth, NH05-1993
Skills
- Delivery pickup
- Passenger transportation
- Sales expertise
- Upselling strategies
- Customer engagement and support
- Technical troubleshooting
- Team development
- International logistics
Timeline
Driver
Uber/Lyft
01.2022 - Current
Window Installation Specialist
Self-employeed
01.2021 - 01.2022
Medical Deliver Business Owner
Self-Employed
06.2014 - 01.2021
Associate of Science - Computer Programming
Stevens Henager College
Bachelor of Science - Psychology
Plymouth State University
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