Roberta Agbottah
Newark,NJ
Summary
Dedicated and optimistic security concierge with over 5 years of experience providing front- line support in property management, and aviation services. Skilled in client relations, resolving concerns, maintaining safe and organized workspaces, and surveillance. Known for professionalism, versatility, and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Concierge
Blackstone 360 Property Management
East Orange, NJ
07.2020 - 02.2025
- Welcomed over 40 clients and tenants in a professional and friendly manner.
- Answered and routed incoming calls while providing accurate information.
- Addressed client concerns and ensured timely resolution.
- Ensured safety of the property and residents through monitored CCTV, hourly patrols, and secured entry/exit doors.
- Maintained a clean, safe, and welcoming work environment.
- Worked closely with management to support residents satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Aircraft Cabin Cleaner Agent
PrimeFlight Aviation
Newark, NJ
03.2017 - 05.2020
- Cleaned and sanitized cabin interiors including windows, trays, lavatories according to the safety and aviation standards.
- Conducted security and safety checks promptly according to the type of aircraft.
- Supervised and collaborated with team members to coordinate work efficiently.
- Restocked aircraft interiors like pillows and blankets to ensure readiness for flight.
- Followed strict airport and FAA safety procedures.
- Resolved over 10 client issues in navigating flight gate, claims process in a professional and timely manner.
Education
Associate of Science -
Essex County College
Newark, NJ04-2021
High School Diploma -
Chemu Senior High
Accra, Ghana10-2009
Skills
- Customer service and communication
- Fire safety
- CCTV operation
- Attention to detail
- Time management
- Conflict resolution and de-escalation
- Professionalism
- Workplace safety and cleanliness
- Team supervision and coordination
Certification
Licensed security officer (SORA)
Timeline
Security Concierge
Blackstone 360 Property Management
07.2020 - 02.2025
Aircraft Cabin Cleaner Agent
PrimeFlight Aviation
03.2017 - 05.2020
Associate of Science -
Essex County College
High School Diploma -
Chemu Senior High