Roberta Alvarez
Chowchilla,CA
Summary
Dedicated Medical Assistant Intern and Patient Specialist with a proven track record at Dignity Health Medical, adept in HIPAA compliance and vital signs monitoring. Excelled in enhancing patient outcomes and streamlining processes, showcasing an adaptable mindset and phlebotomy proficiency. Achieved significant improvements in patient care coordination and data accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Dr Mohammad Arain
10.2024 - 12.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
Patient Specialist/Referral Appointment Clerk
Dignity Health Medical
01.2009 - 11.2015
- Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
- Managed high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
- Coordinated referrals to specialists, facilitating seamless transitions in care for patients.
- Implemented strategies for reducing no-shows or cancellations through proactive appointment reminders and followups.
- Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Assisted in coordinating diagnostic tests, obtaining prior authorizations from insurance companies when needed.
Education
Certificate of Completion in Medical Assisting - Medical Assistant
San Joaquin Valley College
Fresno, CA11-2024
Skills
- Vital signs monitoring
- HIPAA compliance
- Medical terminology
- Immunization administration
- Vital sign monitoring
- Patient scheduling
- Adaptable mindset
- Specimen collection
- Phlebotomy proficiency
Certification
- Basic Life Support (BLS) - American Heart Association
- First Aid Certification
First aid / CPR Certified
During my course at San Joaquin Valley College I was trained and certified in First aid / CPR Certified.
Timeline
Medical Assistant Intern
Dr Mohammad Arain
10.2024 - 12.2024
Patient Specialist/Referral Appointment Clerk
Dignity Health Medical
01.2009 - 11.2015
Certificate of Completion in Medical Assisting - Medical Assistant
San Joaquin Valley College
Similar Profiles
MANISHA KUMARIMANISHA KUMARI
General Dentist at Dr. Asif Niaz Arain and AssociatesGeneral Dentist at Dr. Asif Niaz Arain and Associates
Mohsen GhafourinasabMohsen Ghafourinasab
EEG Technician|Neurology and Psychiatry Assistant at Dr. Rabert Farnam Clinic | Dr. Mohammad Rafiei | Dr. Ali Akbar AsadiPouya| Dr. Sorour InalooEEG Technician|Neurology and Psychiatry Assistant at Dr. Rabert Farnam Clinic | Dr. Mohammad Rafiei | Dr. Ali Akbar AsadiPouya| Dr. Sorour Inaloo
Lily-Anne SaengthongLily-Anne Saengthong
Receptionist at Dr Heath Grote DDS and Dr Mohammad Arif DDS, DMDReceptionist at Dr Heath Grote DDS and Dr Mohammad Arif DDS, DMD