Roberta Boyd

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Assist Members with routine service inquires including but not limited to; selecting a primary care physician, identification cardsm verifying eligibility status, resolving member complaints, filing member grievances. 

Assist members with processing their premium payments , appropriate routing issues to the correct department for timely resolutions.

• Responded to customer requests via telephone 

Process applications, completed interviews for recipients applying for Snap Benefits,Medicaid or Tanf Benefits.  Worked changes and updated case status. Identified required client data and verification collected in support of the eligibility determination process.

Over head Cashier worker!

• Assisted customers with locating products in the store and searched product availability online.