Roberta Bruno
ROCHESTER HILLS,Michigan
Summary
Hard working, passionate, organized and dependable team player bringing top-notch skills in oral and written communication, active listening and problem-solving skills with a positive attitude. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Furniture Sales
Self Employed
01.2012 - Current
- Redesigned, restored and refurbished furniture and accessories creating one of a kind sales pieces.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased sales revenue by effectively upselling furniture and accessory items to customers.
Photography Receptionist/Retail Sales Associate
MG Photography
03.2003 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls, emails and mail to correct departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer experience by resolving problems, inquiries and complaints.
- Handled cash and credit card point of sale transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, packaging and mailing products and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor while assisting photographers at scheduled events.
- Promoted special offers by engaging with customers and driving awareness of promotions and boosting sales conversion rates.
Education
High School Diploma -
Western High School
Detroit, MI05.1987
Skills
- Computer Skills
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
Timeline
Furniture Sales
Self Employed
01.2012 - Current
Photography Receptionist/Retail Sales Associate
MG Photography
03.2003 - 01.2012
High School Diploma -
Western High School
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