ROBERTA CHIAPPERO
Kissimmee,FL
Summary
Global hospitality leader with more than 30 years of experience across hotel partnerships, sourcing, revenue optimization, and commercial strategy. Leads cross-border portfolios of nearly 2,000 hotels, supports partner growth plans, and works with commercial teams to improve performance, forecast results, and strengthen stakeholder relationships across the Americas and Europe.
Overview
4
4
Languages
Work History
Area Yield Manager, North America Southwest
HOTELBEDS
Los Angeles, California
2018 - 2024
- Managed a team of Yield Managers to achieve regional revenue and profitability targets, contributing to sustained growth.
- Responsible for a portfolio of nearly 1800 prime hotels with GC €115M and revenue of €14M (FY2024), with YoY growth of 11%.
- Delivered forecasting, business reviews, and KPI analysis, providing strategic recommendations that informed decision-making.
- Optimized revenue and commercial performance initiatives across a large hotel portfolio, enhancing overall financial outcomes.
Global Partnership Implementation Manager
HOTELBEDS
Orlando, Florida
2024 - 2026
- Led strategic hotel chain partnerships globally.
- Managed a portfolio of nearly 2000 hotels generating GC €60M with revenue of €9M, achieving 5% YoY growth.
- Built growth plans, strengthened partner engagement, and supported revenue optimization initiatives.
- Collaborated with commercial directors to enhance hotel performance and identify growth opportunities.
Area Sourcing Manager, Hawaii, California & Pacific Northwest
GTA
Los Angeles, California
2016 - 2018
- Led commercial negotiations to establish hotel partnerships and drive regional growth initiatives.
- Managed vendor negotiations and defined contract terms for airport services to ensure optimal service delivery.
- Conducted supplier audits to evaluate quality standards and ensure compliance with contractual agreements.
- Managed a team of four Contract Managers, with an average of 600 hotels
Area Sourcing Manager, Latin America
GTA
Sao Paulo, Brazil
2014 - 2016
- Developed and executed regional commercial strategy, enhancing hotel partnerships and coordinating geographically dispersed teams.
- Cultivated supplier relationships, strengthening support for GTA sourcing strategy and ensuring continuity.
- Advised internal leaders on market trends, risks, and sourcing options.
- Led a multicultural team of four Contract Managers, fostering collaboration and effective contract management.
Senior Market Manager, Latin America
GTA
Sao Paulo, Brazil
2011 - 2014
- Contracted hotels in Brazil and Peru, strengthening regional partnerships and expanding market presence.
- Managed strategic hotel accounts, increasing supplier participation in key markets.
- Led market strategy for GTA passenger growth and airline partner relationships.
- Analyzed travel demand trends across GTA routes and customer segments.
- Coordinated pricing, promotions, and product plans with GTA commercial teams.
Market Manager, Latin America
GTA
Sao Paulo, Brazil
2008 - 2011
- Oversaw hotel portfolios across Brazil, Chile, Paraguay, and Peru, enhancing regional market presence.
- Directed market planning for GTA promotions, pricing, and territory coverage.
- Coordinated GTA sales activities with operations, finance, and customer teams.
Regional Sales Operations Manager
Gipsy Tours
2002 - 2008
Operations Coordinator
Accor Tour
2000 - 2002
Operations Manager
WebTour
1992 - 1999
Education
Bachelor - Tourism Management
Istituto Internazionale Di Scienze Turistiche
Florence - Italy11-1989
Incomplete - Tourism Management Studies
Faculdade Ibero Americana
Sao Paulo - BrazilSkills
- Revenue Growth Strategies
- Commercial Performance Optimization
- Yield Management
- KPI Management
- Contract negotiation
- Strategic Planning
- Market Intelligence
- Hotel Portfolio Management
- Channel Management
- Revenue Management Tools
- Contract Negotiation
- Business Development
- Hotel Distribution Channels
- Data Visualization
- Hotel Management Systems
- Microsoft Teams
- Zoom
SELECTED LEADERSHIP HIGHLIGHTS
- 16+ years of leadership experience within Hotelbeds and GTA.
- 30+ years in hospitality, tourism, and commercial management.
- Extensive expertise in commercial performance optimization and strategic hotel partnerships.
- Proven success leading multicultural teams across North America and Latin America.
Languages
Italian
Native/ Bilingual
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Timeline
Global Partnership Implementation Manager
HOTELBEDS
2024 - 2026
Area Yield Manager, North America Southwest
HOTELBEDS
2018 - 2024
Area Sourcing Manager, Hawaii, California & Pacific Northwest
GTA
2016 - 2018
Area Sourcing Manager, Latin America
GTA
2014 - 2016
Senior Market Manager, Latin America
GTA
2011 - 2014
Market Manager, Latin America
GTA
2008 - 2011
Regional Sales Operations Manager
Gipsy Tours
2002 - 2008
Operations Coordinator
Accor Tour
2000 - 2002
Operations Manager
WebTour
1992 - 1999
Bachelor - Tourism Management
Istituto Internazionale Di Scienze Turistiche
Incomplete - Tourism Management Studies
Faculdade Ibero Americana