Roberta Cochran

Pick up finished products ready to ship to customers

• Drive forklift to pick up finished products, process return items from different departments, make sure a different departments have the components to work the machinery, allocate return products to locations in the high rise, and take setup products to the different departments
• Load and unload finished products in and out of trucks
• Update the system with the correct locations of products.
• Created databases and spreadsheets to improve inventory management accuracy [Number]%
• Handled day-to-day shipping and receiving overseeing more than [Number] packages per day
• Created databases and spreadsheets to improve inventory management accuracy [Number]%

• Set up, operate, and maintain machinery, usually in an manufacturing setting
• Responsible for ensuring a machine produces high quality products, runs smoothly and at capacity and is properly maintained.

• Process and complete all customer orders via email and telephone communication
• Provide customer service to new and regular patrons, ensuring continued customer satisfaction
• Dispatch orders to company drivers who are working in the field, creating a seamless route for drivers and a satisfactory delivery experience for the customer
• Monitor driver locations, while managing daily administrative duties such as updating customer and driver contact information as well as processing payroll.

• Developed and submitted bids to win private and government contracts, and established quotations for black car and bus services provided by nationwide locations
• Oversaw daily front office management of schedules and transportation dispatch, internal calendars, correspondence, and communications
• Cultivated and sustained client, staff, and executive relationships to ensure quality customer service
• Mentored and engaged staff of six people, and trained new employees in customer service and business expectations.

• Served as Independent contractor providing express delivery company exceptional handling and monitoring of sensitive material delivered to multiple businesses across metro Atlanta and Augusta, GA.

• Processed, captured, and sustained over 100 accounts daily with management of CT Term system
• Managed and resolved customer inquiries and requests.