ROBERT A FLORES
Summary
Refinery industry professional with extensive experience maintaining and optimizing refinery operations for maximum efficiency and safety. Known for strong team collaboration and adaptability to dynamic operational needs. Possesses deep knowledge of refinery processes and exceptional problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tank Farm Operator
Air Products & Chemicals / World Energy
10.2020 - Current
- Conducted transfers and blends, shipping product from storage tanks to sales tanks.
- Conduct grabbing samples which include pumps, filters and a top, middle, bottom of a tank.
- Provided training to new operators on standard operating procedures, safety protocols, and equipment operation techniques.
- Gauging and taking temperature on tanks to verify accurate levels and temperatures readings.
- Conduct monthly inspections on tanks including 1178 Rule.
- Troubleshoot pumps and valves at the time of an issue.
- Optimized refinery efficiency by monitoring process units and adjusting operational parameters.
- Conducted general housekeeping functions such as removing spills and organizing supplies.
- Participated in emergency response drills such as Emergency Response Team to ensure preparedness for potential incidents at the refinery site.
- Ensured safe work environment through strict adherence to safety protocols and conducting regular equipment inspections.
- Conduct paperwork to keep in track of all movements of the product movements along with end of day paperwork
- Perform End Of Month gauging and sampling
- Supported plant startups and shutdowns, ensuring a smooth transition between operational states.
Assistant Fuel Manager
TravelCenters Of America LLC
04.2018 - 10.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
- Recruited, interviewed, and hired individuals which would add value to the team.
- Performed mandatory audits to ensure compliance in all areas of the company funds.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Coached team on effective upselling and cross-selling methods.
- Performed safe counts to balance and supervised the stores reserved funds.
- Trained and managed associates in customer service and sales techniques.
General Manager
Subway
05.2017 - 04.2018
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Helped general management develop prices based on inventory costs and portion sizes.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to the company's requirements.
- Set schedules for staff by planning and designating shifts and hours.
- Took food orders from customers and presented offering promos.
- Scheduled food deliveries and took inventory.
- Performed mandatory audits to ensure compliance in all areas were met.
- Make sure staff meets the training certification requirements according to company policy due dates.
- Monitored a system on social media to make sure Subway delivers a promising guest experience.
Assistant Manager
Popeyes Louisiana Kitchen
08.2013 - 05.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained clean, sanitized, and well-organized food preparation zones to promote store efficiency.
- Checked completed orders for accuracy and prepared meals.
- Promoted customer loyalty by efficiently handling food and serviced any complaints.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Performed register audits for each team member three times a month.
- Make sure staff is efficiently handling all food to company policy standards.
- Set schedules for staff
- Trained staff for food quality and customer service.
- Counted safe to make sure reserve funds were balanced due to the bank.
Seasonal Warehouse Associate
Amazon
10.2016 - 03.2017
- Operated RF scanners to track merchandise and verify contents of containers.
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded product into trucks.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Education
High School Diploma -
Chaffey Adult School
Ontario, CA2016
Skills
- Ability to work under pressure and stress
- Communication skills
- Management skills
- Problem-solving skills
- Teamwork skills
- Technical skills
- Time management skills
- Adaptability
- Detail-oriented
- Customer experience
- Valve operation
- Permit-to-work system
Certification
- Refinery Safety Orientation(RSO) Certified,(Air Products)
- Emergency Response Team(ERT) Certified
- AQMD Rule 463/1178 Certified
- Forklift Certified
- Scale House Certified
- Cat Scale Certified
- Food Handlers Certified
- CPR Certified
- Serf Safe Certified
Timeline
Tank Farm Operator
Air Products & Chemicals / World Energy
10.2020 - Current
Assistant Fuel Manager
TravelCenters Of America LLC
04.2018 - 10.2020
General Manager
Subway
05.2017 - 04.2018
Seasonal Warehouse Associate
Amazon
10.2016 - 03.2017
Assistant Manager
Popeyes Louisiana Kitchen
08.2013 - 05.2017
High School Diploma -
Chaffey Adult School
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