Roberta Fraser
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team productivity at Connections/Optimum. Excelled as an Insurance Broker, leveraging exceptional communication and multitasking skills to resolve issues and exceed client expectations. Expert in fostering team success and reducing turnover through effective coaching and positive engagement.
Overview
11
11
years of professional experience
Work History
Flex Driver
Via Mobility Services
04.2023 - Current
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Insurance Broker
Self-employed
03.2021 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Agent Supervisor and Coach Call- Center
Connections/ Optuim
12.2012 - 03.2021
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Utilized positive communication to encourage team and promote integrity and respect.
- Created detailed reports for management to track performance and sales.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
Associate of Arts - Physical Education And Coaching K-12
Colorado State University - Pueblo
Pueblo, COMaster of Science - Sports Medicine And Psychology
Chapman University
Orange, CASkills
Communication specialist in resolutions
Excellent customer service oriented
Multitasking with attention to detail
Motivator and team oriented for success
Timeline
Flex Driver
Via Mobility Services
04.2023 - Current
Insurance Broker
Self-employed
03.2021 - Current
Insurance Agent Supervisor and Coach Call- Center
Connections/ Optuim
12.2012 - 03.2021
Associate of Arts - Physical Education And Coaching K-12
Colorado State University - Pueblo
Master of Science - Sports Medicine And Psychology
Chapman University
Similar Profiles
Carlos E BlandinCarlos E Blandin
City Bus Operator at Via Mobility ServicesCity Bus Operator at Via Mobility Services
Maritza GarciaMaritza Garcia
Call Center Lead at Via Mobility ServicesCall Center Lead at Via Mobility Services
BLANCA FONSECABLANCA FONSECA
Manager-Sales Loyalty Broadband Mobility at AT&T Mobility Services LLCManager-Sales Loyalty Broadband Mobility at AT&T Mobility Services LLC