Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberta Garcia

Santa Fe,NM

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Poised Case Management with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices. Compassionate Case Manager experienced in Type environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

25
25
years of professional experience

Work History

Case Manager

Southwest Care
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Home Visitor

La Cumbres
  • Recruited families and built positive relationships with parents in order to support parenting roles.
  • Conducted weekly home visits to assess conditions.
  • Coordinated resources and program referrals to support family needs.
  • Maintained current assessments of families and children and prepared daily portfolios.

Community Support Worker

La Famila Health
01.2017 - 10.2023
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Advocated for clients for comprehensive service delivery and linkage to Type hospital, veterans' benefits opportunities and community agencies.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Received and resolved average of Number calls each week regarding complaints and problems.
  • Helped clients navigate social services system and access needed resources.

Education

N/A - Business Administration

Santa Fe Community College
Santa Fe, NM

High School Diploma - General Studies

St Michael’s High School
Santa Fe, NM
05.1973

Skills

  • Drug Abuse Prevention
  • Client Needs Assessments
  • Community Outreach
  • Intakes
  • Ordered medication from specialty pharmacies
  • Scheduled appointments
  • Prior Authorizations
  • Narcan Training
  • Documentation Management
  • Emotional Awareness
  • Chronic Disease Management
  • Patient Assessment

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Community Support Worker

La Famila Health
01.2017 - 10.2023

Case Manager

Southwest Care

Home Visitor

La Cumbres

N/A - Business Administration

Santa Fe Community College

High School Diploma - General Studies

St Michael’s High School

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Roberta Garcia