Roberta Guerin-Snider
Pueblo,CO
Summary
* "I am able to bring skill, education, and counseling to high risk populations. I am sensitive to the needs of our community and I most of all I care to make the world a better place. I have enjoyed my journey and wish to continue as well as provide dedication and empathy to people in a time of need to their lives."
I am experienced, skilled, and educated in different populations beginning with ACOVA (A Community Organization for Victim Assistance) and working closely with Victims. I would later become a Pueblo Deputy Sheriff in the Detention Bureau for 10 years. 1994 - 2004
While there I realized all the incarcerated individuals with substance abuse and addictions. I started my journey to become a CAC III. I would later work in the field of Substance abuse and Addiction. I was also able to work in a Colorado HIV/AID's Project where I would learn on how to provide service to individuals struggling with all communicable diseases. My Caseload was all of Pueblo County. Finally I would use some of my skills in Customer Service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Service Advisor
Concentrix
04.2018 - Current
- Resolved Medical and Mental Provider inquiries regarding member eligibility and benefits.
- Checked status of authorizations and educated providers on how to submit authorization.
- Investigated and resolved claim inquiries denial reasons.
Senior Customer Service Representative
Concentrix
04.2018 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers regarding their Health Plan Anthem Medicare
- Responded to customer calls to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Licensing Coordinator
Continuum Recover Center
08.2017 - 02.2018
- Stayed up-to-date on Colorado laws and licensing requirements with Office of Behavioral Health and DORA to complete accurate and efficient application to open a Intensive Outpatient Program that offer DUI services and a Sober Living.
- Created documents and verified it with the OBH/DORA requirements for treatment.
- Worked closely with applicants from Arizona to determine requirements for the state of Colorado.
- Provided information for licensing by reaching to The School for Family Therapy Dr. Reo Leslie, Jr., LMFT, LPC, LAC, MAC, RPT-S, ACS AAMFT Approved Supervisor and Practice Monitor.
Alcohol & Drug Counselor
Salvation Army Denver
07.2017 - 12.2017
- Kept accurate and detailed records to track and document client progress.
- Supported and assessed clients struggling with addiction, homelessness, and relationships.
- Provided counseling and support to clients with drug and alcohol abuse issues including clients who needed an action plan to get their children back from Social Services and successfully and meet all Probation requirements.
Alcohol & Drug Counselor
Comprehensive Behavioral Health Center
03.2017 - 07.2017
- Kept accurate and detailed records to track and document client progress.
- Supported and assessed clients struggling with heroin addiction.
- Monitored client progress to make necessary adjustments for client success.
- Provided counseling and support to clients with drug and alcohol abuse issues.
HIV/AIDs Medical Case Manager
Colorado Health Network
01.2014 - 01.2015
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
- Traveled to street venues to conduct various types of HIV tests.
- Collected demographic information to accurately complete CDC HIV report forms.
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
- Performed HIV tests and interpreted test results, recording test results
- Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
- Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload involving all of Pueblo County to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Facilitated family meetings to discuss patient care plans.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated patient discharge planning and follow-up care.
- Developed individual treatment plans and provided counseling to patients to include Substance Abuse and Addiction also issuing, Harm Reduction Model.
Education
Some College (No Degree) - Psychology
CSU-Pueblo
Pueblo, COSome College (No Degree) - Applied Psychology
Pueblo Community College
Pueblo, COCAC III - Addictions
Family Therapy
12101 E 2nd Ave. Aurora, Co10.2007
Skills
- Admissions, Intakes, Discharges, Exit Planning
- Group and Individual Sessions
- Addictions and Substance Abuse, Emergency Care, Crisis Intervention, and Prevention
- Psychological Testing, Clinical Assessments, Client Evaluation
- Individual Therapy, Family Therapy, Individualized Care Plans
- Electronic Charting, Clinical Documentation, Case Management, Case Notes
- Audit and Training Development
Certification
- Certified Addictions Specialist equivalent to what was once known as a CAC III.
- Certified DUI and SSIS
Timeline
Senior Customer Service Advisor
Concentrix
04.2018 - Current
Senior Customer Service Representative
Concentrix
04.2018 - Current
Licensing Coordinator
Continuum Recover Center
08.2017 - 02.2018
Alcohol & Drug Counselor
Salvation Army Denver
07.2017 - 12.2017
Alcohol & Drug Counselor
Comprehensive Behavioral Health Center
03.2017 - 07.2017
HIV/AIDs Medical Case Manager
Colorado Health Network
01.2014 - 01.2015
Some College (No Degree) - Psychology
CSU-Pueblo
Some College (No Degree) - Applied Psychology
Pueblo Community College
CAC III - Addictions
Family Therapy