Roberta LeBlanc
Warwick,RI
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
44
44
years of professional experience
Work History
Medical Billing Specialist
Mentor Medical Management
North Kingstown, RI
03.2009 - Current
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Trained new employees on multiple medical billing programs and data entry software.
- Located errors and promptly refiled rejected claims.
- Determined prior authorizations for medication and outpatient procedures.
- Prepared billing correspondence and maintained database to organize billing information.
Medical Secretary
XRAY Medical Imaging
Cranston, RI
09.2002 - 03.2009
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients in electronic medical records prior to appointment scheduling.
Medical Secretary
Kent County Memorial Hospital
Warwick, RI
07.1997 - 09.2002
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated customer service, patient scheduling and billing.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Supported office staff and operational requirements with administrative tasks.
- Entered orders and e-prescribe information and created clinical visit summaries.
Office Manager
Dr. Hugh C. Howarth
Warwick, RI
06.1982 - 06.1997
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Developed standard operating procedures for all administrative employees.
- Maintained CRM database with customer updates and report generation.
- Coordinated special projects and managed schedules.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Medical Secretary
Kent Surgical Associates
Warwick, RI
07.1980 - 06.1982
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated customer service, patient scheduling and billing.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Proofread documents and correspondence for accuracy and completeness.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized patient files and streamlined operations to improve efficiency.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Increased office productivity by transcribing over [Number] daily meetings and appointments and implementing organizational systems for documents.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Legal Secretary
Edwards & Angel
Providence, RI
05.1978 - 07.1980
- Filed documents with courts on behalf of attorney.
- Obtained signatures from attorneys for legal documents.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Transcribed legal documents and phone conversations.
- Diligently edited legal correspondence for grammar and spelling.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Supported team of [Number] attorneys in practice of [Type] law.
- Organized files for court proceedings.
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RIAssociate of Science - Legal Secretyar
Bryant College
North Smithfield, RI05.1978
Skills
- Cost Tracking
- Customer Contact
- Relationship Building
- Charge Slips
- Categorizing and Classification
- Itemized Statement Preparation
Timeline
Medical Billing Specialist
Mentor Medical Management
03.2009 - Current
Medical Secretary
XRAY Medical Imaging
09.2002 - 03.2009
Medical Secretary
Kent County Memorial Hospital
07.1997 - 09.2002
Office Manager
Dr. Hugh C. Howarth
06.1982 - 06.1997
Medical Secretary
Kent Surgical Associates
07.1980 - 06.1982
Legal Secretary
Edwards & Angel
05.1978 - 07.1980
High School Diploma -
Warwick Veterans Memorial High School
Associate of Science - Legal Secretyar
Bryant College