ROBERTA LITTLEJOHN
CHICAGO,IL .
Overview
17
17
years of professional experience
Work History
SUBSTITUTE SCHOOL CLERK
Chicago Public Schools
01.2023 - 01.2024
- Provides clerical support, which includes maintenance of attendance records
- Computer work relative to student records and scheduling
- This may include preparing or compiling information for input, entering information online, generating specific lists, reports, schedules, etc., and maintenance of student records
- Additionally, supporting all school staff, parents and students.
TRAVEL MEMBERSHIP MANAGER
American Express Travel
01.2021 - 01.2023
- Service Card Members' travel, and concierge requests from beginning to end
- Exhibited strong ownership and accountability while ensuring seamless delivery
- Strategically recommend personalized products and services tailored to the Members’ needs while delivering outstanding customer service through every interaction
- Navigate multiple tools and effectively communicate through all customer channels
- Utilizing a cloud-based ERP system along with Customer relationship management software that helps with sales and customer relationships, on day-to-day operations
- Achieve accuracy with detailed and meticulous documentation
- Stay current with professional level knowledge of the Centurion products, benefits, and current offerings
- Maintain awareness of industry trends and their impacts to the Travel and Lifestyle space
- Consistently collaborate with other Membership Managers and align with Membership Executives to gain deep understanding of assigned portfolio profile preferences and expedited functions, to negotiate critical program components based on knowledge of client requirements from initial request through contract completion and turnover
- Communicated on a timely basis, information relative to travel program operations
- Followed the standard operating procedures for all event management
- The scope of this position is dependent upon assigned account/programs and may vary from client to client
- Performs other duties as required.
TRAVEL PLANNER
Loews Hotels
01.2019 - 01.2021
- Proficient in booking new and returning guest reservations, assists with guest relations, provides customer service, schedules services, and other administrative duties to ensure that guests are rewarded with an exceptional experience
- Make reservations for vacation rentals via phone, email, and online chats
- I was also required to confirm online bookings with guests and be familiar with all resort and Orlando properties
- Know how to process a cancellation, alter a reservation and be familiar with company policies.
CRUISE RESERVATION SALES
Holland America Cruises
01.2016 - 01.2019
- Provide resources for our guests and assist in planning the vacation of their dreams while selling a range of travel products and services
- Also, respond to a variety of calls from direct consumers and Travel Advisors
- Responsible for utilizing superior customer service skills to build rapport, recommend and book cruises, Land and Sea Journeys, and travel options
- Along with providing quality customer service on all calls, I assist direct consumers and Travel Advisors with problems that might occur on a reservation, provide post-sales support and work across departments to provide seamless resolution.
CUSTOMER SALES/RESERVATION AGENT
telnet Global, American Express Travel
01.2014 - 01.2016
- Responsible for new bookings (Rental Car, Hotel, Air and Packages)
- All car and hotel cancelations, modifications including calling hotels or rental car companies for additional assistance
- Also, Air flight courtesy cancellations for all passengers
- Simple service request (resending emails, adding meal, wheelchair, frequent flyer, and request seating)
- All member functions such as manual points’ redemption, transfer points to airline /hotel partners and assisting customer with online reservations
- Sabre and Apollo skills.
CUSTOMER SERVICE/TECHNICAL SUPPORT
Sitel Corporation, Starbucks
01.2010 - 01.2013
- Provided outstanding customer service and technical support to customers on the phone or via messages through web chat and email
- Duties also included helping customer download and usage issues with Starbuck app on Android or Apple phones
- Accountable for primarily answering customer’s emails focused on service, sales, promotions, and merchandise.
READER, FIELD RESEARCHER
Knowland Group
01.2007 - 01.2009
- Field researchers take digital photo of hotel and convention centers meetings reader boards three days a week
- The qualified photos are strictly analyzed to ensure proper capture of data and uploaded then to the Knowland database
- Photos are then emailed to clients in their eight am Comp Set Report.
Education
Hospitality Management
KENDALL COLLEGE
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MIDDLE TENNESSEE STATE UNIVERSITY
Timeline
SUBSTITUTE SCHOOL CLERK
Chicago Public Schools
01.2023 - 01.2024
TRAVEL MEMBERSHIP MANAGER
American Express Travel
01.2021 - 01.2023
TRAVEL PLANNER
Loews Hotels
01.2019 - 01.2021
CRUISE RESERVATION SALES
Holland America Cruises
01.2016 - 01.2019
CUSTOMER SALES/RESERVATION AGENT
telnet Global, American Express Travel
01.2014 - 01.2016
CUSTOMER SERVICE/TECHNICAL SUPPORT
Sitel Corporation, Starbucks
01.2010 - 01.2013
READER, FIELD RESEARCHER
Knowland Group
01.2007 - 01.2009
Hospitality Management
KENDALL COLLEGE
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MIDDLE TENNESSEE STATE UNIVERSITY