Roberta McFarland
Summerfield,OH
Summary
Compassionate TBS/Case Manager with expertise in crisis intervention and advocacy strategies. Proven ability to coordinate care plans, monitor progress, and facilitate group therapy, ensuring holistic support for clients facing mental health challenges. Independently driven and complies with direction and ways to increase family communication and educational on mood regulation.
Overview
26
26
years of professional experience
6
6
Certifications
Work History
TBS/Case Manager
Cedar Ridge Behavioral Health Inc
Cambridge, OH
08.2023 - 02.2026
- Provided crisis intervention support during critical situations for clients.
- Coordinated comprehensive care plans addressing unique mental health challenges of clients.
- Conducted assessments to identify client needs and appropriate services.
- Monitored client progress and adjusted care plans for effectiveness.
- Developed individualized care plans with input from clients and their families.
- Educated clients about mental health conditions, medications and self-care techniques.
- Educated clients about resources available within the community and healthcare system.
- Facilitated effective communication among clients, families, caregivers, and agencies to ensure holistic support for client needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Maintained detailed case notes and documentation for compliance purposes.
- Advised staff members on effective strategies for working with challenging client behaviors.
CPST/QMHS
Life & Purpose Behavioral Health
Marietta, OH
07.2014 - 05.2023
- Provided crisis intervention support during critical situations for clients.
- Facilitated group therapy sessions to promote peer support and engagement.
- Reviewed client progress and revised care plans to enhance effectiveness.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Educated clients on community and healthcare resources, empowering them to navigate available services.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated transportation services for clients who lacked access to reliable transportation.
CPSTP/QMHS
Thompkins Child & Adolescent Services
Cambridge, Ohio
07.2000 - 06.2013
- Oversaw resident care plans and coordinated services for individual needs.
- Provided case management services to ensure the delivery of quality care.
- Trained and mentored staff on best practices in resident management.
- Developed programs to enhance resident engagement and community involvement.
- Facilitated communication between residents, families, and healthcare providers.
- Coordinated appointment schedules and facilitated timely follow-ups for optimal resident care.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided crisis intervention services during emergencies.
- Ensured smooth operations by performing routine responsibilities effectively.
Education
Associate of Science - Mental Health
MATC
Zanesville, OH05-2000
High School Diploma -
Caldwell High School
Caldwell, OH05-1994
Skills
- Crisis intervention
- Progress monitoring
- Discharge planning
- Documentation compliance
- EMR / EHR
- Home visits and inspections
- Group therapy
- Advocacy strategies
- Effective communication
- Conflict resolution
- Relationship building
- Team collaboration
- Problem solving
- Active listening
- Stress management
- Multitasking and organization
- Positive attitude
- Emotional awareness
- Court mandated reporter
Certification
Ohio Chemical Dependency Professionals Board
Timeline
TBS/Case Manager
Cedar Ridge Behavioral Health Inc
08.2023 - 02.2026
CPST/QMHS
Life & Purpose Behavioral Health
07.2014 - 05.2023
CPSTP/QMHS
Thompkins Child & Adolescent Services
07.2000 - 06.2013
Associate of Science - Mental Health
MATC
High School Diploma -
Caldwell High School