ROBERT A. MORRIS
Odenville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
AM Sanitation
Compass Group USA
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Maintenance Specialist
BUC'EES
12.2020 - 05.2024
- Conducted routine inspections to ensure optimal functionality of equipment and facilities.
- Implemented preventive maintenance protocols, reducing downtime and extending equipment lifespan.
- Trained junior staff on maintenance procedures and safety protocols, enhancing team efficiency.
- Diagnosed and resolved mechanical issues promptly to minimize service disruptions.
Customer Service Representative Team Lead
Lowe's
08.2018 - 12.2020
- Led customer service team in resolving complex inquiries and enhancing customer satisfaction.
- Trained and mentored new representatives on company policies and best practices.
- Implemented process improvements to streamline operations and reduce response times.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
Guest Services Representative
Extended Stay America
09.2016 - 08.2018
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed check-in and check-out processes efficiently, ensuring smooth guest experiences.
- Assisted in maintaining cleanliness and organization of front desk area to enhance operational flow.
- Collaborated with team members to address guest concerns, fostering a positive environment.
- Trained new staff on customer service standards and operational procedures to ensure consistency.
Assistant Property Manager
Reese Realty
01.2010 - 06.2016
- Coordinated tenant communications, addressing concerns and enhancing resident satisfaction.
- Assisted in managing lease agreements, ensuring compliance with property regulations.
- Implemented property maintenance schedules, improving operational efficiency and tenant experience.
- Conducted regular property inspections, identifying issues and facilitating timely resolutions.
Education
Master of Science - Healthcare Management & Administration
Athens State University
Athens, AL05-2025
Master of Science - Human Resource Management
Athens State University
07.2023
Bachelor of Science - Business Administration And Management
Athens State University
06.2020
Associate of Applied Science - Business Management
Jefferson State Community College
05.2018
Skills
- Skills development
- Skilled in Microsoft Office tools
- Performance-focused
- Customer-centric
- Strong organizational skills
- Effective communicator
- Maintenance workflow optimization
- Coaching team members
- Implementation of company quality standards
- Problem analysis and solution
- Friendly, positive attitude
- Customer service
Timeline
AM Sanitation
Compass Group USA
07.2024 - Current
Maintenance Specialist
BUC'EES
12.2020 - 05.2024
Customer Service Representative Team Lead
Lowe's
08.2018 - 12.2020
Guest Services Representative
Extended Stay America
09.2016 - 08.2018
Assistant Property Manager
Reese Realty
01.2010 - 06.2016
Master of Science - Human Resource Management
Athens State University
Bachelor of Science - Business Administration And Management
Athens State University
Associate of Applied Science - Business Management
Jefferson State Community College
Master of Science - Healthcare Management & Administration
Athens State University
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