Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Store ManagerShowroom ManagerSales AssociateWork Type
Part TimeLocation Preference
On-SiteHybridLocation: New York, NY
Open to relocation: No
Open To Work
Roberta Morton
New York,NY
Work Preference
Summary
Dynamic retail leader with extensive experience at The Kohler Store & Tiffany & Co., recognized for driving exceptional customer service and operational excellence. Proven track record in customer relations and problem-solving, achieving significant improvements in store performance and fostering high-performance cultures that enhance customer engagement and satisfaction.
Overview
34
34
years of professional experience
Work History
Store Manager
KOHLER STORE/GENERAL PLUMBING SUPPLY
Paramus, NJ
07.2016 - 02.2026
- Oversaw daily operations to ensure exceptional customer service and optimal store performance through effective management of key accounts.
- Managed inventory levels, implementing strategies to reduce shrinkage and enhance stock accuracy.
- Trained and mentored staff, fostering a collaborative team environment focused on achieving sales goals.
- Received Store of the Year award multiple times.
Showroom Manager
ANN SACKS Tile & Stone Inc.
WASHINGTON DC AND NYC
02.2011 - 01.2013
- Oversaw daily showroom operations, ensuring exceptional customer service and in-depth product knowledge.
- Trained and mentored staff on product features, sales techniques, and visual merchandising standards.
Vice President
TIFFANY & CO.
Short Hills, NJ
02.1995 - 01.2000
- Oversaw luxury brand marketing to ensure alignment with corporate objectives and customer expectations.
- Mentored management team on leadership best practices, promoting a culture of excellence within the organization.
Store Director
TIFFANY & CO,
RIVERSIDE SQUARE, NEW JERSEY
01.1995 - 02.1998
- Directed store operations to uphold brand standards and enhance customer satisfaction.
- Cultivated and guided staff development to establish a high-performance team culture emphasizing service excellence.
- Won national 'Store of the Year' numerous times.
Director of Marketing & Merchandising
PIERRE DEUX, French Country
New York, NY
02.1992 - 1995
- Developed and executed seasonal merchandising strategies to enhance product visibility.
- Trained and mentored junior staff on best practices in marketing techniques and customer engagement.
- Led initiatives to improve in-store customer experiences through strategic layout design.
- Analyzed market trends to inform product assortment and promotional activities.
Education
MBA - Business
Cornell University-Johnson School of Management
Ithaca, NYBachelor of Arts - Retail Management
University of New Haven
West Haven, CT06.1979
Skills
Customer service
Problem-solving
Team development
Visual merchandising
Customer relations
Multitasking and organization
Sales techniques
Operational excellence
Timeline
Store Manager
KOHLER STORE/GENERAL PLUMBING SUPPLY
07.2016 - 02.2026
Showroom Manager
ANN SACKS Tile & Stone Inc.
02.2011 - 01.2013
Vice President
TIFFANY & CO.
02.1995 - 01.2000
Store Director
TIFFANY & CO,
01.1995 - 02.1998
Director of Marketing & Merchandising
PIERRE DEUX, French Country
02.1992 - 1995
MBA - Business
Cornell University-Johnson School of Management
Bachelor of Arts - Retail Management
University of New Haven