Roberta Reid
Portland,ME
Summary
Dedicated professional known for exceptional communication and team collaboration skills. Experienced in fostering customer relationships and enhancing operational workflows, ready to contribute to a thriving customer-focused environment.
Overview
37
37
years of professional experience
Work History
Assistant Bookstore Manager
University of New England - Portland Campus
Portland, ME
02.2019 - 06.2020
- Supervised daily bookstore operations, ensuring exceptional customer service and efficient inventory management.
- Trained and mentored staff on sales techniques, product knowledge, and customer engagement strategies.
Customer Service Rep/Switchboard Operator
Maine Medical Center
Portland, ME
06.2017 - 02.2019
- Assisted patients with inquiries, ensuring prompt and accurate information delivery.
- Handled high-volume calls, maintaining professionalism while addressing diverse patient needs.
Relationship Manager - Financial Service Div
PowerPay
Portland, ME
09.2007 - 08.2014
- Developed and maintained long-term client relationships to enhance customer satisfaction.
- Analyzed client needs and provided tailored solutions to optimize service delivery.
- Led initiatives to improve account management processes, resulting in increased operational efficiency.
- Collaborated with cross-functional teams to ensure alignment on client expectations and deliverables.
Administrative Assistant
Maine Medical Ctr - Dept of Surgery
Portland, ME
05.1983 - 09.1985
- Position supported the Chief of Surgery as well the Surgical Residents and medical students rotation through the Dept of Surgery
- Communicated effectively with patients and medical staff, enhancing departmental workflow and patient experience.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported Surgical residency staff through OR scheduling, Grand Rounds and preparing crucial documents.
Education
Paralegal Studies
University of Southern Maine - Portland
Portland, MEHigh School Diploma -
Deering High School
Portland, ME06-1978
Skills
- Store operations
- Daily closing coordination
- Customer service
- Microsoft office
Timeline
Assistant Bookstore Manager
University of New England - Portland Campus
02.2019 - 06.2020
Customer Service Rep/Switchboard Operator
Maine Medical Center
06.2017 - 02.2019
Relationship Manager - Financial Service Div
PowerPay
09.2007 - 08.2014
Administrative Assistant
Maine Medical Ctr - Dept of Surgery
05.1983 - 09.1985
Paralegal Studies
University of Southern Maine - Portland
High School Diploma -
Deering High School