Robert A Rossi II
Smyrna,GA
Overview
8
8
years of professional experience
Work History
Solutions Engineer
Shopify & Flexport
10.2021 - Current
- Employed by Shopify Logistics until Flexport acquisition in Jun 2023.
- Designed and prepared technical presentations and recommended solutions for clients up to $10MM ARR.
- Collaborated with clients and internal teams to define solution requirements and integration pathways.
- Researched and tested ecommerce software and APIs to enable new business.
- Gained in-depth understanding of Shopify platform and app ecosystem.
- Informed product and engineering roadmaps.
Sr. Analyst - Consulting Solutions
GreyOrange Inc.
02.2020 - 09.2021
- Work directly with client and develop partnership for strategic long-term relationship.
- Design innovative warehouse layouts and process flows using GreyOrange AI and Robotic technology to maximize supply chain fulfillment potential.
- Drive project delivery and system implementation, tracking critical features and KPIs to maximize system performance and uptime.
- Complete pre-sales deliverables, including layout, data analysis, proposal presentations, bill of materials, and ROI analysis.
- Successful implementation of >$10M pilot for Fortune 10 company, leading to long-term partnership.
Customer Success Specialist
GreyOrange Inc.
08.2019 - 02.2020
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Develop analytical tools and dashboards to assist client in driving performance levels.
- Work with client to find process gaps and improvements to reach target KPIs. Increased productivity of system and associates by up to 80%.
Process Improvement Engineer II
MSC Industrial Supply
10.2017 - 08.2019
- Propose and implement cost-saving process changes
- Maintenance and troubleshooting of ProTrack LMS
- Build and maintain labor standards, increase site utilization over 3% YoY
- Develop material and train leadership on performance management
- Maintain and run ad-hoc queries and reports
Industrial Engineer
Americold Logistics
08.2016 - 10.2017
- Develop and maintain labor standards based on time study and reporting data analysis.
- Improve sites' productivity and utilization through process design and labor standard enforcement.
- Collaborate with and direct management toward solutions for labor and process issues.
- Coach front line leaders on proper observation and coaching of warehouse associates.
- ROI analysis on process changes, equipment, labor.
Warehouse Supervisor
Americold Logistics
09.2015 - 08.2016
- Coached work methods to improve productivity and held employees accountable for production standards.
- Delivered reports and data to management to solve operational and inventory issues.
Education
Bachelor of Science - Industrial and Systems Engineering
Virginia Tech
Blacksburg2015
Skills
- Data analysis
- AutoCAD
- E-Commerce
- System Integration
- Simulation Modeling
- SQL and Access Knowledge
- Automation
- WMS
- Facility Planning
- Project Management
- Performance Management
- Time Study
Timeline
Solutions Engineer
Shopify & Flexport
10.2021 - Current
Sr. Analyst - Consulting Solutions
GreyOrange Inc.
02.2020 - 09.2021
Customer Success Specialist
GreyOrange Inc.
08.2019 - 02.2020
Process Improvement Engineer II
MSC Industrial Supply
10.2017 - 08.2019
Industrial Engineer
Americold Logistics
08.2016 - 10.2017
Warehouse Supervisor
Americold Logistics
09.2015 - 08.2016
Bachelor of Science - Industrial and Systems Engineering
Virginia Tech
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