Roberta Sandoval
Lehi,UT
Summary
Adept at navigating complex healthcare systems, I leveraged my proficiency in medical coding and exceptional customer service at Intermountain Healthcare to enhance patient satisfaction and streamline billing processes. My bilingual capabilities and ability to thrive in multitasking environments have consistently improved operational efficiency and patient care quality.
Overview
26
26
years of professional experience
Work History
Recreation Building Manager
Lehi City - Legacy Recreation Department
Lehi, UT
07.2023 - Current
- Responded to patrons' inquiries, needs, and complaints, ensuring high levels of patrons' satisfaction.
- Monitored facilities, and identified maintenance and forward repair needs.
- Monitored parking lot and traffic circle usage to ensure children are dropped off and picked up in a safe manner.
- Supervised programs are held according to schedule, preserving facility guidelines.
- Enforced safety rules set by the facility.
- Utilized property management software for efficient operation and reporting.
- Worked with cross-functional teams as support staff, bending.
- Focuses on creating a safe environment within a facility.
Patient Account Specialist
Intermountain Healthcare
Lake Park, SLC, UT
01.2020 - 07.2021
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Reviewed monthly aging reports to determine which accounts are past due or require follow up action.
- Expedited payments by verifying accuracy and currency of vendor information.
- Submitted claims to insurance companies.
- Generated detailed reports outlining billing, flagged items, and other important data.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Collaborated with medical staff to resolve any billing issues or discrepancies.
- Executed account updates and noted account information in company data systems.
- Analyzed accounts for accuracy of coding and billing procedures.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Checked claims coding for accuracy with ICD-10 standards.
Patient Services Representative
Intermountain Healthcare - Central Orem Clinic
Orem, UT
03.2012 - 12.2019
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Provided directions and information to patients and families, pertaining medical insurance coverage.
Referral and Authorizations Specialist
ODA HEALTH CARE CENTER
Brooklyn, NY
01.2007 - 01.2011
- All clerical work, scanning records, assisting physicians in patient care, processing authorizations for procedures, transportation, and out-of-network specialist visits, creating referrals.
- Keeping medical records accurate.
- Requesting reports, medical records from specialist offices, hospitals, and facilities.
- Provided excellent customer service at all times while interacting with clients and their relatives
Medical Secretary/ Medical Assistant
EMANUEL KOUROUPOS M.D.
Astoria, NY
01.2003 - 01.2006
- All clerical duties, scheduling office appointments, processing authorizations for medicine, ambulatory surgery, transportation, equipment, etc.
- Coordinating patients' ambulatory procedures, assisting during procedures, verifying insurances, and submitting all claims.
- Compiled physical and digital documents, charts, and reports.
- Prepared examination rooms and assisted in basic patient care as needed.
- Compiled and submitted daily, weekly, and monthly reports to healthcare administrators and clearinghouses.
- I attended medical billing seminars to remain current on coding requirements.
Health Ward Secretary
MOUNT SINAI HOSPITAL OF QUEENS
Astoria, NY
01.1999 - 01.2003
- Transcribing doctors' orders, scheduling patients' procedures, scheduling patients' transportation, performing all clerical duties, keeping inventory of medical supplies, keeping inventory of office supplies, keeping patients' official records updated, coordinating admissions and discharges, and attending to patients and their families' needs and concerns.
- Ordered and maintained supply inventory for medical office.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted visitors, ascertained nature of business, and directed them to the correct department.
- Ensured that all incoming referrals are processed correctly before admission.
Education
Certified Professional Coder (CPC)
Salt Lake Community College
Salt Lake City, UT05-2021
Certified in Medical Terminology II -
LOCAL UNION 1199 - UPGRADING PROGRAM
Manhattan, New YorkCertified in Medical Emergency Technician (EMT) -
LA GUARDIA COMMUNITY COLLEGE - CONTINUING ED.
Queens, New YorkCertified On Nurses Assistant (CNA) -
SUPERIOR CAREER INSTITUTE
Manhattan, New YorkCertified in Word Processing/ COMPUTER SCIENCE -
PLAZA BUSSINESS COLLEGE
Queens, New YorkSkills
- Computer skills
- Word, Excell
- Electronic records
- Scheduling
- Multiple-task environment
- Working under pressure
- Medical terminology
- Emergency procedures
- Team organization
- Project leadership
- Assisting during medical ambulatory procedures
- Assisting during dental procedures
- Insurance eligibility
- Insurance policies
- Medical facility procedures
- Medical referral
- Medical necessity authorizations
- Customer service
- Front desk
- Initiative
- Perseverance
- Resourcefulness
- Thoroughness
- Perfectionist
- Spanish fluency
- Appointment scheduling
- Record confidentiality
- Insurance verification
- Patient identity verification
- Registration management
- Problem-solving
- Team collaboration
- Medical coding
- Customer follow-up
- Records maintenance
- Hospital Registration and admissions
- HIPAA compliance
- Healthcare systems navigation
References
References are available upon request.
Timeline
Recreation Building Manager
Lehi City - Legacy Recreation Department
07.2023 - Current
Patient Account Specialist
Intermountain Healthcare
01.2020 - 07.2021
Patient Services Representative
Intermountain Healthcare - Central Orem Clinic
03.2012 - 12.2019
Referral and Authorizations Specialist
ODA HEALTH CARE CENTER
01.2007 - 01.2011
Medical Secretary/ Medical Assistant
EMANUEL KOUROUPOS M.D.
01.2003 - 01.2006
Health Ward Secretary
MOUNT SINAI HOSPITAL OF QUEENS
01.1999 - 01.2003
Certified Professional Coder (CPC)
Salt Lake Community College
Certified in Medical Terminology II -
LOCAL UNION 1199 - UPGRADING PROGRAM
Certified in Medical Emergency Technician (EMT) -
LA GUARDIA COMMUNITY COLLEGE - CONTINUING ED.
Certified On Nurses Assistant (CNA) -
SUPERIOR CAREER INSTITUTE
Certified in Word Processing/ COMPUTER SCIENCE -
PLAZA BUSSINESS COLLEGE