Roberta Smith

Cashier, all ordering/inventory recording, scheduling and shift coverages.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assigned work and monitored performance of project personnel.
• Implemented quality control measures to uphold company standards.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Maintained up-to-date knowledge of company products and services.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Ensured compliance with safety regulations and company policies.
• Delegated work to staff, setting priorities and goals.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Resolved conflicts between team members in an effective manner.
• Communicated regularly with customers to gain insights into their needs.
• Managed household errands and other essential duties.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.