Roberta Thompson
Advanced Licensed Optician
Trotwood,Ohio
Summary
Customer service professional dedicated to effective team management and patient satisfaction. Experienced for over 25 years in Optical and Ophthalmology office management. Dedication, compassion and unity is what I bring to the workplace.
Overview
27
27
years of professional experience
Work History
ABO Advanced Certified Licensed Optician
Americas Best Eyeglasses And Contacts
Dayton, Ohio
02.2023 - Current
- Assist patients in selecting frames and lens based on visual needs and personal preferences.
- Dispense and repair eye-wear, educate patients on adaption, wear schedule and proper care of glasses.
- Properly explain patients prescriptions as well as their vision insurance benefits to assist in paying for glasses or contact lens.
- Managed check-in and check-out procedures verified patient information, insurance information and collection of proper balance dues.
- Instructed patients on proper insertion, removal, wear time and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Patient referrals to specialist as needed.
- Ordering of glasses and contact lens for patients as well as for store inventory.
Optical Manager, Assistant Medical Manager
Bloom Family Eye Surgeons
Dayton, Ohio
09.2013 - 09.2022
- Managed schedule for multiple physicians at multiple satellite offices.
- Assisted ophthalmologist chairside with medical procedures.
- Maintained Continued education, Licensing, Malpractice insurance as well as all CAQH requirements for all physicians.
- Negotiated insurance allowable contracted rates at 24–36-month intervals.
- Adhered to all confidentiality requirements at all times pertaining to patients and employees.
- Responsible for coding, patient and insurance billing, collections and write off accounts for multiple offices.
- Collection and posting of patient copays, and all insurance reimbursement checks.
- Responsible for hiring, orientation, new employee paperwork, recording and usage of PTO, as well as biweekly payroll for 28 employees.
- Assisted patients after exams with selection of frames and lens based on their specific visual needs, and cosmetic preferences.
- Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes for proper frame fit.
- Properly instructed new contact lens wearers of wear time, techniques, cleaning and storage of their contact lens.
Optician, Office Manager
Eye-Mart
Trotwood, Ohio
03.1999 - 10.2013
- Insertion and removal training for new contact lens patients. Ordering of patient contacts, and diagnostics on daily basis.
- Answering of multiple phone lines, scheduling of appointments, chart pulling
- Performed glaucoma screening, auto refractions, visual field testing, depth perception and color blind screenings.
- Interviewing. hiring, training, processing of new employee paperwork
- Customer service resolution with upset patients.
- Assist patients with frame selection, recommend and sale optical lens. Dispense and repair eye-wear.
- Maintain payroll percentages based on sales volume.
- Scheduling of retail and lab staff, discipline and termination of staff as needed.
- Daily goal setting for retail, payroll and attendance records.
- Pulling of spectacle lens, tinting of lens, completion, rx verification and final check out of glasses
- Maintain cleanliness of all patient, doctor and store areas.
- Traveling to other locations to assist in training as needed.
- Communicating with District Manager or Corporate office on daily basis.
Education
Associate of Applied Science - Respiratory Care
Miami Jacobs
Dayton, OH2008
Skills
- Adherence to high customer service standards
- Exceptional communication
- Computer skills
- HIPAA compliance
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
Timeline
ABO Advanced Certified Licensed Optician
Americas Best Eyeglasses And Contacts
02.2023 - Current
Optical Manager, Assistant Medical Manager
Bloom Family Eye Surgeons
09.2013 - 09.2022
Optician, Office Manager
Eye-Mart
03.1999 - 10.2013
Associate of Applied Science - Respiratory Care
Miami Jacobs