ROBERT A. VANCE
PNC Bank
Columbus,OH
8
years of professional experience
Sales and Customer Service professional with expertise in communication, negotiating and timeline management. Highly adept at training, managing, coaching and mentoring sales.
Work History
Personal Banker
3 Years 2 Months- Developed tailored financial solutions to meet diverse client needs and improve overall satisfaction.
- Managed daily banking operations, ensuring compliance with regulations and internal policies.
- Cultivated strong client relationships through effective communication and personalized service approaches.
- Trained junior staff on banking procedures and customer service excellence to enhance team performance.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Consistently meeting Tier 2 requirements for sales goals.
- Led the market in Home Equity Line of Credit and Mortgage applications in 2025 and first 2 quarters of 2026.
- Top 5 in region for investment referrals and revenue for Q1 and Q2.
- Averaging 35 sales a month in a branch with lower transaction traffic.
National Account Manager
11 Months- Managed, supported, and grew business relationships with approximately 20 accounts by developing strategies to increase sales and revenue.
- Conducting at least 100 outbound sales calls weekly to find new business.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Worked with my sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on prospecting and organizing strategies.
- Presented a professional image consistent with the company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
- Maintained current knowledge of evolving changes in the marketplace.
- Negotiated prices, terms of sales, and service agreements.
- Attended monthly sales meetings and quarterly sales training.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms, and other bid specifications.
Realtor
3 Years 4 Months- Planning and executing marketing champagnes for new lead generation
- Assisted clients by assessing needs, requirements, timeline and budgets.
- Managing and scheduling introductory appointments for new clients.
- Assessing feasibility and qualification of clients and their investment real estate goals.
- Educated new prospects on the local market to successfully convert them to active sellers and buyers.
- Analyzing single and multi-family properties for investment strategies.
- Monitoring and reporting on local market shifts in value, sales activity, and availability.
- Building a network of connections between contractors, investors, title agencies, and Mortgage lenders.
- Composed rehab estimates and scope of work on "flipping" projects.
- Marketing for residential and commercial properties.
- Acting as a fiduciary for multiple parties within one transaction.
- Built and maintained business relationships with 24 active clients.
- Guided clients through property transactions, ensuring compliance with local regulations and market trends.
- Negotiated contracts, achieving favorable terms for clients while maintaining strong relationships with stakeholders.
- Successfully closed over 45 transactions within a 2 year time frame.
Shift Leader and Bartender
6 Months- Checking restaurant inventory at the beginning of shifts to ensure product and services were available for the entire day
- Served food and beverages promptly with focused attention to customer needs.
- Navigated multiple POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assigning work sections/stations for both servers and bartenders.
- Completing safety and alcohol compliance courses.
- Serving parties of up to 50, individually.
- Learning and memorizing the restaurant menu and any new changes as they come.
Education
Associate of Arts
Skills
Negotiation
Account Development
Consultation and Advisement
Client Rapport-Building
Client Experience
Time Management
Lead Follow-Up
Trucking Dispatching
Freight Brokerage
Workday CRM Experience
Carrier Development
Operational Efficiency
Timeline
Personal Banker
PNC Bank
06.2023 - CurrentRead More
National Account Manager
Entourage Freight Solutions
07.2022 - 06.2023Read More
Realtor
Heart And Home Property Management
07.2019 - 11.2022Read More
Shift Leader and Bartender
Bar Louie
11.2018 - 05.2019Read More
Columbus State Community College
Associate of Arts
Read More