Roberta Webster
Liberty RV
Liberty,MO
9
years of professional experience
Dedicated customer support specialist with extensive experience in managing high-volume inquiries across various channels. Known for analytical thinking and effective communication, consistently ensuring high levels of client satisfaction.
Work History
Office Coordinator
1 Year 8 Months- Responded to 50+ customer requests and resolved issues through various communication channels, including inbound calls, chats, and emails daily.
- Streamlined clerical and administrative tasks to optimize workflow and improve organizational effectiveness.
- Safeguarded sensitive data by following established company protocols and procedures for confidentiality.
- Streamlined task management processes by leveraging organizational skills to handle multiple responsibilities simultaneously.
- Analyzed customer inquiries and provided swift resolutions to ensure optimal service delivery.
Title Manager
1 Year 8 Months- Managed customer interactions through email, phone, and chat, ensuring timely and effective responses to inquiries.
- Managed customer inquiries and processed requests for title document copies, ensuring prompt and reliable service.
- Directed departmental functions by effectively distributing responsibilities among staff.
- Ensured meticulous documentation of account openings and updates to support accurate record-keeping.
- Designed and implemented structured protocols for title staff to facilitate seamless transaction processing.
- Ensured high customer satisfaction levels through systematic post-transaction follow-up calls.
- Conducted thorough reviews of documentation to maintain 100% accuracy before closing transactions.
- Reviewed and analyzed DMV title regulations across states, maintaining compliance with legal requirements.
Customer Support Specialist
2 Years 4 Months- Provided exceptional frontline customer support to enhance client satisfaction, handling over 130 daily calls, chats, and emails.
- Analyzed and rectified technical problems for clients, improving overall product performance and user satisfaction.
- Utilized strong interpersonal skills to de-escalate 80% of challenging customer issues, fostering positive customer relationships.
- Ensured precise entry and maintenance of customer interaction data in CRM for improved tracking and analysis.
- Spearheaded cross-functional projects aimed at streamlining workflows and improving interdepartmental communication.
- Streamlined customer account documentation processes using CRM software, ensuring precision and reliability for management oversight.
Customer Support Specialist
3 Years 1 Month- Resolved 30+ customer inquiries and issues effectively via phone, email, and chat, ensuring a seamless support experience daily.
- Utilized CRM software to ensure accurate and timely updates of customer information.
- Utilized calm demeanor to address and de-escalate complex customer issues, fostering positive interactions and outcomes.
- Implemented effective solutions for inquiries, contributing to enhanced customer satisfaction.
- Facilitated onboarding processes to deepen understanding of product features.
- Tracked and organized detailed interaction logs in CRM system to support effective communication strategies.
- Facilitated troubleshooting and problem resolution through effective communication across phone, email, and chat platforms.
Skills
Client relations management
Strategic client engagement
SaaS implementation expertise
Conflict resolution expertise
Analytical thinking skills
Effective client communication
Strategic thinking capabilities
Expertise in CRM software
Timeline
Office Coordinator
Liberty RV
09.2024 - 05.2026Read More
Title Manager
Whipz Auto Sales
01.2023 - 09.2024Read More
Customer Support Specialist
OPENLANE
09.2020 - 01.2023Read More
Customer Support Specialist
Insurance Auto Auctions Inc.
08.2017 - 09.2020Read More