Robert A. York
Chattanooga,TN
Summary
To secure a position in which I may utilize my talents and specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.
Overview
38
38
years of professional experience
Work History
Retail Sales Support Key Holder - Part Time
O'Reilly Auto Parts
Chattanooga, TN
08.2016 - Current
- Open and close the store.
- Counter and online sales processing.
- Manage the regular store operation and all personnel in the absence of a store manager. Maintaining an accurate inventory of merchandise at all times. Maintain accurate retail and commercial customer records, and sales information. Dispatching and assisting delivery drivers.
- Using diagnostic equipment on vehicles and parts. Equipment for creating hydraulic lines and a brake lathe.
- Utilized company vehicles for pickup and deliveries, and banking.
Customer Service Representative / Fleet Management
US Xpress Enterprises, Inc.
Chattanooga, TN
05.2014 - 11.2025
- Planned, assigned, and directed fleet drivers to promote successful deliveries, and excellent customer service.
- Interaction with customers via various methods to ensure that expectations for servicing their needs are met or exceeded.
- Providing customers who contact the call center with exceptional service and support.
- Communicating delays and troubleshooting any issues that arise for drivers and customers with pickups and deliveries.
- Entering orders into the system, billing of customers, setting up new customers, and routing trucks and loads correctly and efficiently.
- Maintaining an accurate inventory of trucks, trailers, and orders.
- Training of employees in various roles in the company.
- Worked with IT in the development of the operating software, XPM.
Operations Manager/Customer Service Manager
Covenant Transport Group, Inc.
Chattanooga, TN
07.1996 - 04.2013
- Accepting and entering customer orders by phone, email, EDI, and online bidding sites.
- Dispatched and planned available units on the orders. Maintained an accurate inventory of trucks, trailers, and orders.
- Work in Operations, Customer Service, Brokerage, Advances, Fuel, OS&D, Hazmat, and Breakdown.
- Resolving in-transit service issues.
- Issuing driver advances and for fuel and services via Comdata and Comcheck.
- Utilized systems and programs: AS-400, TMW, Qualcomm, Comdata, MS Office, Outlook, Word, Excel, and Adobe.
- 12 years of supervision experience.
Security Guard
ERMC
Chattanooga, TN
03.1995 - 07.1996
- Worked as a licensed and federally bonded security guard, maintaining safety and security of facilities and personnel.
- Trained new security staff on protocols, procedures, and emergency response plans.
- Conducted daily security patrols of assigned areas.
Graphic Design Manager
All-Star Embroidery
Chattanooga, TN
06.1994 - 02.1995
- Graphic design of art and logos for embroidery and screen printing of custom projects on apparel and promotional items.
- CAD design.
Graphic Photo Editor
Olan Mills, Inc.
Chattanooga, TN
04.1993 - 06.1994
- Edited high-quality images for family portraits and special events.
- Trained new staff on company standards for photo editing practices.
- Developed creative solutions to improve the overall look of photographs.
Delivery Driver /General Warehouse Associate
Glenn Automotive Paint & Body
Chattanooga, TN
05.1992 - 04.1993
- Filling and transporting orders of automotive paint supplies and body parts from warehouses to fulfill orders to customers.
- Shipping and receiving.
- Inspected vehicles for damage before and after transport to ensure safety.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Loaded and unloaded materials safely from delivery vehicles as needed.
Food Production Specialist
Planters Lifesaver Co
Chattanooga, TN
02.1988 - 06.1990
- Operated production machinery such as Palletizers, de-palletizers, extruders, fryers, baggers, bottlers, seamers, hand trucks, and forklifts, to ensure efficient food processing.
- Maintained cleanliness and sanitation standards throughout the production area and warehouse.
- Monitored ingredient quality and freshness during production runs.
- Assisted in training new staff on safety protocols and operational procedures.
- Conducted regular equipment inspections to prevent malfunctions and downtime.
- Documented production activities to maintain accurate records of operations.
- Troubleshot any issues that arose during the production process to maintain efficiency.
Education
Associate of Applied Science - Graphic Design / Illustration / Business Admin.
Chattanooga State Community College
05-1992
Skills
- Active and effective listener
- Sharp problem solver
- Courteous demeanor
- Adaptive team player
- Positive work attitude
- Computer skills
- Mechanically inclined
- Safety-minded
Interests
Activities , I enjoy gardening, cooking, carpentry and woodworking, watchmaking and repair, projects with hand and power tools, designing and creating with computer programs.
Timeline
Retail Sales Support Key Holder - Part Time
O'Reilly Auto Parts
08.2016 - Current
Customer Service Representative / Fleet Management
US Xpress Enterprises, Inc.
05.2014 - 11.2025
Operations Manager/Customer Service Manager
Covenant Transport Group, Inc.
07.1996 - 04.2013
Security Guard
ERMC
03.1995 - 07.1996
Graphic Design Manager
All-Star Embroidery
06.1994 - 02.1995
Graphic Photo Editor
Olan Mills, Inc.
04.1993 - 06.1994
Delivery Driver /General Warehouse Associate
Glenn Automotive Paint & Body
05.1992 - 04.1993
Food Production Specialist
Planters Lifesaver Co
02.1988 - 06.1990
Associate of Applied Science - Graphic Design / Illustration / Business Admin.
Chattanooga State Community College