Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Robert A. York

Chattanooga,TN

Summary

To secure a position in which I may utilize my talents and specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.

Overview

38
38
years of professional experience

Work History

Retail Sales Support Key Holder - Part Time

O'Reilly Auto Parts
Chattanooga, TN
08.2016 - Current
  • Open and close the store.
  • Counter and online sales processing.
  • Manage the regular store operation and all personnel in the absence of a store manager. Maintaining an accurate inventory of merchandise at all times. Maintain accurate retail and commercial customer records, and sales information. Dispatching and assisting delivery drivers.
  • Using diagnostic equipment on vehicles and parts. Equipment for creating hydraulic lines and a brake lathe.
  • Utilized company vehicles for pickup and deliveries, and banking.

Customer Service Representative / Fleet Management

US Xpress Enterprises, Inc.
Chattanooga, TN
05.2014 - 11.2025
  • Planned, assigned, and directed fleet drivers to promote successful deliveries, and excellent customer service.
  • Interaction with customers via various methods to ensure that expectations for servicing their needs are met or exceeded.
  • Providing customers who contact the call center with exceptional service and support.
  • Communicating delays and troubleshooting any issues that arise for drivers and customers with pickups and deliveries.
  • Entering orders into the system, billing of customers, setting up new customers, and routing trucks and loads correctly and efficiently.
  • Maintaining an accurate inventory of trucks, trailers, and orders.
  • Training of employees in various roles in the company.
  • Worked with IT in the development of the operating software, XPM.

Operations Manager/Customer Service Manager

Covenant Transport Group, Inc.
Chattanooga, TN
07.1996 - 04.2013
  • Accepting and entering customer orders by phone, email, EDI, and online bidding sites.
  • Dispatched and planned available units on the orders. Maintained an accurate inventory of trucks, trailers, and orders.
  • Work in Operations, Customer Service, Brokerage, Advances, Fuel, OS&D, Hazmat, and Breakdown.
  • Resolving in-transit service issues.
  • Issuing driver advances and for fuel and services via Comdata and Comcheck.
  • Utilized systems and programs: AS-400, TMW, Qualcomm, Comdata, MS Office, Outlook, Word, Excel, and Adobe.
  • 12 years of supervision experience.

Security Guard

ERMC
Chattanooga, TN
03.1995 - 07.1996
  • Worked as a licensed and federally bonded security guard, maintaining safety and security of facilities and personnel.
  • Trained new security staff on protocols, procedures, and emergency response plans.
  • Conducted daily security patrols of assigned areas.

Graphic Design Manager

All-Star Embroidery
Chattanooga, TN
06.1994 - 02.1995
  • Graphic design of art and logos for embroidery and screen printing of custom projects on apparel and promotional items.
  • CAD design.

Graphic Photo Editor

Olan Mills, Inc.
Chattanooga, TN
04.1993 - 06.1994
  • Edited high-quality images for family portraits and special events.
  • Trained new staff on company standards for photo editing practices.
  • Developed creative solutions to improve the overall look of photographs.

Delivery Driver /General Warehouse Associate

Glenn Automotive Paint & Body
Chattanooga, TN
05.1992 - 04.1993
  • Filling and transporting orders of automotive paint supplies and body parts from warehouses to fulfill orders to customers.
  • Shipping and receiving.
  • Inspected vehicles for damage before and after transport to ensure safety.
  • Maintained accurate delivery logs and documentation for tracking purposes.
  • Loaded and unloaded materials safely from delivery vehicles as needed.

Food Production Specialist

Planters Lifesaver Co
Chattanooga, TN
02.1988 - 06.1990
  • Operated production machinery such as Palletizers, de-palletizers, extruders, fryers, baggers, bottlers, seamers, hand trucks, and forklifts, to ensure efficient food processing.
  • Maintained cleanliness and sanitation standards throughout the production area and warehouse.
  • Monitored ingredient quality and freshness during production runs.
  • Assisted in training new staff on safety protocols and operational procedures.
  • Conducted regular equipment inspections to prevent malfunctions and downtime.
  • Documented production activities to maintain accurate records of operations.
  • Troubleshot any issues that arose during the production process to maintain efficiency.

Education

Associate of Applied Science - Graphic Design / Illustration / Business Admin.

Chattanooga State Community College
05-1992

Skills

  • Active and effective listener
  • Sharp problem solver
  • Courteous demeanor
  • Adaptive team player
  • Positive work attitude
  • Computer skills
  • Mechanically inclined
  • Safety-minded

Interests

Activities , I enjoy gardening, cooking, carpentry and woodworking, watchmaking and repair, projects with hand and power tools, designing and creating with computer programs.

Timeline

Retail Sales Support Key Holder - Part Time

O'Reilly Auto Parts
08.2016 - Current

Customer Service Representative / Fleet Management

US Xpress Enterprises, Inc.
05.2014 - 11.2025

Operations Manager/Customer Service Manager

Covenant Transport Group, Inc.
07.1996 - 04.2013

Security Guard

ERMC
03.1995 - 07.1996

Graphic Design Manager

All-Star Embroidery
06.1994 - 02.1995

Graphic Photo Editor

Olan Mills, Inc.
04.1993 - 06.1994

Delivery Driver /General Warehouse Associate

Glenn Automotive Paint & Body
05.1992 - 04.1993

Food Production Specialist

Planters Lifesaver Co
02.1988 - 06.1990

Associate of Applied Science - Graphic Design / Illustration / Business Admin.

Chattanooga State Community College
Robert A. York